شركة الحكمة للأدوية تعلن عن وظائف متنوعة في أكثر من تخصص براتب مميز

24 أغسطس، 2023

0 23 15 دقائق

//شركة الحكمة للأدوية تعلن عن وظائف متنوعة في أكثر من تخصص براتب مميز

شركة الحكمة للأدوية تعلن عن وظائف متنوعة في أكثر من تخصص براتب مميز

الوظيفة رقم 1

Analyst, IT Service Delivery

هذه الوظيفة

At Hikma we put better health within reach, every day in more than 50 countries around the world. For more than 40 years, we’ve been creating high-quality medicines and making them accessible to the people who need them. Headquartered in the UK, we are a global company with a local presence across the United States (US), the Middle East and North Africa (MENA) and Europe, and we use our unique insight and expertise to transform cutting-edge science into innovative solutions that transform people’s lives. We’re committed to our customers, and the people they care for, and by thinking creatively and acting practically, we provide them with a broad range of branded and non-branded generic medicines. Together, our 8,600 colleagues are helping to shape a healthier world that enriches all our communities. We are a leading licensing partner, and through our venture capital arm, are helping bring innovative health technologies to people around the world. For more info Disclaimer: EMPLOYMENT RECRUITMENT FRAUD ALERT Please be advised that the Hikma Pharmaceuticals Group does not ask its employees or prospective employees to wire any money either to its bank accounts or to any third party, and does not conduct employment interviews via any social media platform, Google Hangouts, Yahoo! Messenger, text message, or e-mail. Unfortunately, employment scams are increasingly common and it is important to remain vigilant when conducting a job search. For more information about these scams, see the UK National Fraud Intelligence Bureau’s website and the US Better Business Bureau’s article on the subject. If you receive a request to send money through any means or a request for personal information from anyone claiming to be a Hikma recruiter, DO NOT REPLY. Instead, please forward the communication(s) to us at so that we may provide it to relevant law enforcement agencies, as appropriate.Websitehttp://www.hikma.com

JOB DETAILS:

Job TitleAnalyst, IT Service DeliveryReports ToManager, IT Service DeliveryDepartmentITFunctionInfrastructureLocationJordan, Amman – IT Center BuildingJob CodeTBD

JOB PURPOSE

Analyst, IT Service Delivery Specialist (SDS) is a passionate service-driven individual responsible for the delivery of high-level day-to-day services and customer-focused support ensuring a superior customer experience. Manages the Service Delivery and Customer Support processes from quote through to service completion. Provides governance across Hikma’s IT Services including service management, incident and change management, continual service improvement and customer satisfaction as well as playing a key role in ensuring the highest level of operational service delivery. Additionally, collaborates with Hikma departments globally to identify the users’ needs, whilst developing plans to meet business growth targets, works closely with suppliers, partners and internal teams. Manages and ensures continuous service improvement by applying best-practice processes and procedures.

KEY ACCOUNTABILITIES
Follow Hikma internal processes, including Service Management and Asset Management and ensure alignment with ITIL & ISO 20000 standards, including Service Level Management, Change Management, Asset Management and Continuous Service Improvement.
Possesses basic knowledge of various Information security tools and techniques implemented at Hikma, understands Infosec processes and technologies controls, and their role in protecting the organization against security incidents. Ensure enforced InfoSec policies and controls are followed and, where appropriate, implemented.
Work closely with the IT Service Delivery Specialist, and IT Service Delivery Manager, Global Lead to implement the service delivery approaches across Hikma’s service departments; to promote Enterprise Service Management.
Register incidents and requests and effectively prioritise work to resolve within the agreed Service Level of Agreement. Handle tickets assigned to Service Management Team raised by all channels (call, email, IM, or self-service portal) and fulfil day-to-day technology operation demands from stakeholders.
promote digital transformation in the Hikma GxP environment by managing and implementing computer systems validation projects across Hikma globally and collaborating with the Hikma Corporate Validation and Quality teams.
Coach analysts across various service departments on Hikma’s Service Manager and Asset Management Solution, Ivanti and best practices to handle tickets and assets lifecycle by conducting training sessions and sharing training materials to adopt Service Management Standards and Processes and ensure alignment with the business Service Level Target.
Ensure global process alignment and governance across Hikma’s respective support teams.
Design and maintain the service catalog (Service Design and Service Transition) while adhering to global service management standards.
Analyze and evaluate existing services launched on Hikma’s Service Manager and Asset Management Solution, Ivanti and propose enhancements where possible to enable faster turnaround time for provisioning new services and technology systems with a stable performance.
Maintain and develop a global ITSM and ITAM process documentation and standard operating procedures with the service management team.
Eliminate service downtime in case of outages and resolution time to improve customer satisfaction by escalating recurring incidents and problems and outstanding issues to IT Service Delivery Specialist & Global Lead, IT Service Delivery Manager to pass to upper management.
Pass on any feedback or escalation from customers to the IT Service Delivery Manager and propose the recommended actions/suggestions to maintain excellent service delivery.
Provide performance reports/ data as and when required to the upper management.
Manage engagement with 3rd parties to help deliver service to Hikma’s end users.
Stay ahead of the latest trends by taking every opportunity to expand knowledge and maintain up-to-date technical knowledge.
And any other task the IT Service Delivery Manager, Global Lead assigns.
QUALIFICATIONS, EXPERIENCE, & SKILLS

Qualifications

Minimum:
- B.Sc. Degree in Computer Related Majors.
Preferred:
- Any Professional Certifications in IT.
- ITIL v3/v4 Foundation.

Experience

Minimum:
- 2-3 years of a similar line of business.
- Flexible/can-do attitude and disposition.
- Resolution and results-driven.
- Strong Customer Service Skills.
- Collaborate with others and work independently.
- Writing, visual art, communication skills, and open-mindedness
- Good understanding of service management principles, specifically the ITIL framework
- Ability to manage high volume under tight delivery deadlines.
Preferred:
- Deep understanding of service management principles, specifically the ITIL framework
- Experience in developing IT processes and procedures and implementing them.
- Basis knowledge of project management and technology
- Demonstrate ability to coordinate the delivery of services in a customer-focused environment & vendor/supplier relationship management.

Skills

Language:
English language proficiency is a must. French, Portuguese, Italian or German is a plus.
Creativity:
Engage in innovative problem-solving and pay attention to detail.
Transform challenges into opportunities.
Recognize patterns to find useful information.
Research, fact-checking and validation skills to ensure valid data sources and verify accuracy.
Technical:
ITIL v3/v4 framework, ITSM Systems.
Drive/document improvements utilizing Problem Management.
Define policies and processes to ensure consistent competency and KPIs are met.
Basis knowledge of project management and technology.
A general knowledge of the security industry and trade practices.

الوظيفة رقم 2

Specialist, IT Digital Workplace Services

عن هذه الوظيفة

JOB PURPOSE

Provide support for end users by leading a small team during an assigned shift and act as the point of contact from technical and communication perspective.

KEY ACCOUNTABILITIES
Reviewing end users’ inquiries and technical support requests, as well as advising, recommending, and providing professional solutions related to software or hardware systems over the phone, email or in person accordingly.
Resolving complex issues and those that require specialized involvement to the designated functions in order to ensure adequate and timely resolution
Push the team to comply with the assigned KPIs Comply with the set service level agreement and the assigned KPIs
Manage to work over three shifts to support all Hikma sites
Follow up on routine maintenance on Laptop/Desktop devices and determining when it should be replaced and what kind of maintenance is needed
Prepare reports, charts, graphs and narrative information for management
QUALIFICATIONS, EXPERIENCE, & SKILLS

Qualifications

Bachelor’s in computer science, Information Systems, or related discipline
Must be team-oriented, possess a positive attitude, and work well with others.
Have a genuine passion for providing excellent customer service and a problem-solving attitude
Strong Arabic and English command
ITIL Foundation certification is a must
CCNA Certification is a must
MS Office 365 certification is a must.

Experience

Minimum of 5 years of experience in a similar role.

Skills

Accountability: Demonstrates an understanding of the link between one’s own job responsibilities and overall organizational goals and needs and performs one’s job with the broader goals in mind.
Collaborative Leadership: Promotes and generates cooperation among one’s peers in leadership to achieve a collective outcome; fosters the development of a common vision and fully participates in creating a unified leadership team that results.
Planning and Organizing: Establishes a systematic course of action for self or others to ensure accomplishment of a specific objective. Sets priorities, goals, and timetables to achieve maximum productivity. Self-starter with excellent organization, administrative, interpersonal skills, and project management
Organizational Understanding: Understands the agendas and perspectives of others, recognizing and effectively balancing the interests and needs of one’s own group with those of the broader organization. Ability to interact cross-functionally with a wide variety of IT and business stakeholders
Coaching: Works to improve and reinforce performance of others. Facilitates their skill development by providing clear, behaviourally specific performance feedback and making or eliciting specific suggestions for improvement in a manner that builds confidence and maintains self-esteem.
Communication: Creates an atmosphere in which timely and high-quality information flows smoothly both up and down the organization, inside the organization; encourages open expression of ideas and opinions. Excellent communication, presentation, and relationship skills, especially the ability to articulate advanced technical topics and build consensus among business and technical constituents

الوظيفة رقم 3

Associate General Counsel

عن هذه الوظيفة

Participates in the development of the departmental strategy in line with the functional strategy to ensure vertical alignment and horizontal integration with other interfacing departmental strategies across Legal
Ensures that departmental strategies and related strategic plans are developed and implemented, which are aligned with the vision and mission of Legal Policies, Processes & Procedures
Participates in the development and recommends improvement on Legal department policies, and procedures, and manages the implementation to ensure all relevant procedural/legislative requirements are fulfilled. Budget
Oversees the consolidation and recommends the Legal department budget and monitors financial performance versus the budget so that the business is aware of anticipated costs/revenues, areas of unsatisfactory performance are identified and potential areas of cost reduction or performance improvement opportunities are capitalised upon Projects
Leads and guides project management teams in the planning, organising, managing and controlling of various projects in order to ensure that the project cycle is completed meeting agreed project parameters (cost budget, timelines, scope and quality), standards and objectives Job Specific Accountabilities 2 Confidential
Manages the renewal and maintenance of Hikma’s trade licenses and other governmental certificates of the relevant legal entities, in order to ensure that the relevant documents are up to date.
Provides legal advice and awareness on regulatory and legal matters to internal departments within Hikma to safeguard Hikma’s rights and legal stance.
Supports in representing Hikma all at complex external/ internal legal commencements, litigation/ arbitration to ensure appropriate conveyance of Hikma message or point of view.
Supports leadership in handling special projects and cases to ensure efficient representation of Hikma in such cases.
Interacts and communicates with external parties, encompassing legal advisors and ministers to follow up on legal issues and cases and build a strong relationship with them.
Develops, creates, reviews and negotiates complex legal contracts for both internal and external parties to ensure the inclusion of all relevant information.
Works with business partners to ensure early detection and amicable and smart resolution of potential disputes before reaching to litigation.
Leads the interpretation of sound advice and negotiations as requested by superiors to facilitate legal efficiencies within these processes. People Management
Manages the effective achievement of Legal departmental objectives through setting individual targets, developing and motivating staff in order to maximize subordinate performance. Continuous Improvement
Stimulates subordinates and contributes to the identification of opportunities for continuous improvement of systems, processes and practices taking into account international best practice’, improvement of business processes, cost reduction and productivity improvement Reporting
Manages the preparation of timely and accurate reports to meet company and department requirements, policies and standards Safety, Quality & Environment
Ensures compliance to all relevant safety, quality and environmental management policies, procedures and controls across the department in order to guarantee employee safety, legislative compliance and a responsible environmental attitude Related Assignments
Performs other related duties or assignments as directed

Qualifications, Experience, & SkillsMinimum Qualifications: Bachelor’s degree in law Law License MSc in law is preferred Minimum Experience: 6-8 years of relevant experience

الوظيفة رقم 4

Sr. Engineer, IT Data Center & Cloud – Compliance Domain

عن هذه الوظيفة

JOB PURPOSE
Compliance – IT DataCenter & Cloud Engineer is responsible to maintain, upgrade and manage Hikma GxP domain software and hardware. Include servers, applications related to GxP compliance domain, laboratory, and main plants applications.
He/she should be able to diagnose and resolve problems quickly, also have the patience to communicate with a variety of interdisciplinary teams and users and will be responsible for all related documentation.
KEY ACCOUNTABILITIES
Provide technical support for both hardware and software issues for Hikma server infrastructure.
Monitor the system daily and respond immediately to security or usability concerns.
Upgrade systems and processes as required for enhanced functionality and security issue resolution
Administrate infrastructure, including Servers, Storage, Hyvervisor, laboratory and main plant applications.
Perform server administration tasks, including user/group administration, security permissions, group policies, research event log warnings and errors, and resource monitoring, ensuring system architecture components work together seamlessly
Maintain the compliance domain system, logging all incidents and requests, their acknowledgements and their resolutions and ensuring that all support tickets are handled effectively and expeditiously.
To handle all Software support request for GxP Software related to Account Management in timely manner.
To Perform daily/weekly/monthly & yearly GxP domain checklist to keep the system Audit ready include software Authority Annual Access Review, Preventive maintenance, Archive & Backup validation, system high availability procedure test….
To manage backups of all systems ensuring that they run successfully and to manage rotation of backups off-site for safe storage. Verify backup data.
To update systems and servers regularly with approved software updates.
To monitor system & server logs, following up on any security or performance issues.
To establish and maintain good working relationships with, colleagues, end users and other professionals (e.g., suppliers and software developers).
Identify and suggest possible improvements in procedures, resources and technologies. To test and evaluate new technology.
Preform all duties and responsibilities in line with current security & change control procedures.
Maintain focus on data security, following compliance requirements, Hikma’s policies, and the environment best practices.
Create/Execute daily/weekly/monthly check list to monitor systems performance.
QUALIFICATIONS, EXPERIENCE, & SKILLS

Qualifications

B.Sc. Degree in Computer Related Majors
Sufficiently IT literate to make effective use of the applications and systems required to be an effective System Administrator Specialist.
Preferred certificates/training:
- ITIL Foundation Certified
- MCTS Windows Server Administration
- MCTS Active Directory Administration.
- CCNA.
- MCTS Microsoft Hyber-V Administration.
- 21 CFR-11

Experience

3-4 years of System Administration experience in fast-paced environment with diverse systems and technologies. Include Microsoft Hyber-V and Active Directory.

Skills

Technical Support & Troubleshooting: Utilizes knowledge of application/ software components and parameters, routine maintenance requirements, principles of troubleshooting procedures and relevant standards and specifications to analyse common issues and problems, as well as provide adequate resolution accordingly
Hardware Management: Understands the organizational IT plan and hardware requirements, schedules regular preventive maintenance and provides constant user support, and addresses breakdowns immediately
English Language: Able to communicate clearly and concisely with appropriate use of vocabulary, listens and gets clarifications and responds well to questions
Documenting/ Recording Information: Applying and using various techniques in documenting and recording information in written or electronic/magnetic formats
Learning: Continuously seeks to develop themselves and broaden knowledge and skills
Initiative: Makes suggestions; offering potential solutions when identifying a problem, independently seeks new opportunities and learns new skills

المصدر

24 أغسطس، 2023

0 23 15 دقائق