Senior Officer – Self service Technology

Responsibilities

• Learning and managing self-services related projects and platforms.
• Stay abreast to the market trends, globally and locally, to provide suggestions or requirements for improvements.
• Work with other related teams (e.g. Product Owner, Operation, Credit, Authorization & Fraud) to understand the requirement related to digital project. Assist and collaborate in develop business requirement document (BRD) from all related parties’ requirement and communicate effectively.
• Take lead in initiating a project in self-service-platforms-related projects
• Basic and broad understanding of project managements
• A thorough understanding of digital banking and banking trends globally and locally
• A strong sense of tasks’ ownership
• A team player and keen to learn
• Ensure projects stakeholders are on a path to delivering successful and engaging results and a high degree of stakeholders' satisfaction
• Recognize risks, escalate critical issues,
• Be a thought partner and team members to the stakeholders, advising them on how to deploy digital solutions and achieve the most engaging goals.
• Engage with senior stakeholders at the banks, which is critical for delivery success and expansion of the digital business for the Bank.
• Data-centric/ driven to produce and understand customer behavior through the user lifecycle.

Job Requirements

• Bachelor degree
• Positive and proactive attitude
• Excellent communication skills both in Arabic and English
• 4-6 years of experience in a related role
• Must demonstrate strong analytical, problem solving, communication and creative skills
• Basic project management awareness and skills
• Strong understanding of design thinking / human centered design methodology and experience in using it in project design and implementation
• Good understanding of digital banking landscape in terms of products , functional teams, services and typical banking applications

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