Team Lead Account Manager

Job Description

When you think of food delivery in the MENA region, we'd be pretty surprised if talabat didn't pop into your mind first! Since delivering our first order in Kuwait in 2004, we've grown quite a lot over the past 17 years.
Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region with more than 3,000+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less!
Our philosophy is to make sure we do what is right for our ecosystem – our customers, our partners, our people, our riders, and the communities in which we operate. Our #techforgood program allows our customers a safe and convenient way to contribute to important causes in their community through donating to local and international charities directly on talabat with a focus on food insecurity in the region. Since its inception in 2020, we have facilitated the donation of well over 1 million meals to those in need, as well as donated over $1.5 million to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce.
Role Summary:
Responsible for developing the business by leading the team of account managers, through our partners and maintaining long term relationships with them.
What's On Your Plate

• Conduct business reviews with accounts and identify business opportunities and business relationships which result in the achievement of increased revenue, profitability, and market share.
• Maintain a continuous business relationship with partners.
• Provide excellent service and support in order to build strong relationship and resolve operational issues between partners and the company.

Lead the team of account managers to:

• Ensure that the menus of the clients are up to date at all times.
• Optimize the partner's content (MOA, delivery time).
• Commission rate renegotiation: -Building new commercial relationships by renewing the existing contacts by renegotiating the offer.
• Advertisement sales: Acquiring and maintaining pictures from brand menus, branding Talabat stickers at the client, banners and newsletters.
• Transmission method optimization: Convincing partners to implement track order feature and changing the transmission method to WLA.
• Convince partners for promotions and offers.
• Encourage partners to subscribe for the online payment gateway.
• Coordinate with the partners, if active on the Talabat application, check and resolve the issues, such as -shutdown or stopped delivery.
• Maintain accurate records of all sales and prospecting activities including: Closed sales, Follow-up activities, Sales expense report, Increased sales report after placing promotion, voucher and coupons, Partner analysis sheet, and Account management report.

What Did We Order

• Bachelor's Degree within Business Administration or any other related field.
• 4-6 years experience within Sales.
• Comfortable working in a challenging environment.
• Leadership Skills.
• Negotiation Skills.
• Problem Solving Skills.
• Decision Making Skills.
• Ability to meet deadlines and be flexible in working.
• Fluent in both languages Arabic and English.
• Communication skills (Written and Verbal).
• Excel Skills.

Job Details

Employment Types:

Full time

Industry:

Internet / E-commerce

Function:

IT

Roles:

Team Leader / Technical Leader

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