Shelter Officer – Shelter Maintenance officer

Company Overview

The Norwegian Refugee Council (NRC) is an independent, humanitarian organisation which provides assistance, protection and durable solutions to refugees and internally displaced persons worldwide. The NRC programme in Jordan began shortly after the creation of Zaatari Refugee Camp in August, 2012.

NRC is now a key partner of UNICEF and UNHCR in Jordan with 150 staff, working to meet the needs of Syrian refugees and Jordanian communities in which they live.

NRC-Jordan is part of a regional response to the Syrian refugee crisis that includes programmes in Lebanon and Iraq, as well. In Jordan, NRC provides relief items and shelters to Syrian refugee families, along formal and informal education for children and youth alike.

NRC cooperates closely with Jordanian Government Ministries and UN partner agencies to share its experience and technical knowledge acquired from mass displacement in other contexts to better protect vulnerable refugees. NRC is expanding its operations in response to the growing needs of Syrian refugees fleeing violence conflict.

1. Role and responsibilities

NRC is implementing a Shelter Programme in the Zaatari/Azraq refugee Camps in Jordan, the project aim to support refugees in the camps to have improved coping strategies through the provision of adequate housing and support to their ability to meet their basic needs. The Shelter Officer / Shelter Maintenance officer is responsible to plan and manage the Shelter Technical Construction Units, but also be part of field teams to conduct assessments, designs, BoQs, supervise and monitor rehabilitation works for shelters as per NRC's standards and guidelines. In addition, to ensure workflow is adequate and up to the agreed standards, meeting deadlines and targets.

Generic responsibilities

These responsibilities shall be the same for all positions with the same title. The responsibilities shall be short and essential. Details belong in the Work and Development plan.

1. Ensure adherence with NRC policies, tools, handbooks and guidelines
2. Implement delegated CC project portfolio according to plan of action
3. Prepare and develop status reports as required by management
4. Ensure proper filing of documents
5. Ensure that projects target beneficiaries most in need, and explore and asses new and better ways to assist
6. Promote and share ideas for technical improvement

Specific responsibilities

These responsibilities shall be adapted to the particularities of the job location and context, phase of operation, strategic focus and type of programme intervention. This section shall be revised whenever a new employee is hired or the context changes significantly.

• Responsible for the implementation of NRC’s Shelter maintenance team activities in the camps.
• Oversees the shelter maintenance works including supervision of laborers working on the site, providing technical support as required to ensure technical quality and timely response.
• Supporting design projects, including the preparation and review of technical drawings, schematics and diagrams (including using computer aided drafting (Auto-Cad), developing clear specifications, Bills of Quantities and Scope of Works, and work plan as required.
• Documenting all paper work for each project and task, (Work plan, Daily register sheets, handing over forms, Estimated BOQs, Design sheets, Technical Sheets, Actual BOQ, laborer sheets, and all related documents).
• Coordinating with UNHCR Technical unit for all requested tasks and projects, feeding them back when every there is a challenge faced and when the work is over through the official channels.
• Managing all tasks, preparing a tasks work plans, and prioritizing them based on their urgency.
• Supervise Technical Assistants by supporting their professional development, enhancing their skills, and Coaching.
• Ensure teams operate timely and based on NRC regulations.
• Manage the Shelter Technical Construction Units by allocating and supervising their workload, ensure quality of works, provide reports and feedback on performance, contribute to increase performance of the team, Solve problems related to target achievement and performance.
• Execute Feld Assessments and quality Control of cases.

Critical interfaces

By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons. Relevant interfaces for this position are:

• Relevant core competency implementation staff
• Support teams, Finance, HR, Admin and Logistics
• Communications staff
• M&E department
• Protection staff

Scale and scope of position

1. Competencies

Competencies are important in order for the employee and the organisation to deliver desired results. They are relevant for all staff and are divided into the following two categories:

1. Professional competencies

These are skills, knowledge and experience that are important for effective performance.

Generic professional competencies:

• Experience from working as a Project Officer in a humanitarian/recovery context

• Previous experience from working in complex and volatile contexts

• Documented results related to the position’s responsibilities

• Good knowledge of English

Context/ Specific skills, knowledge and experience:

• BA degree in civil engineering or architecture or equivalent
• A minimum of 2-year experience in related work.
• Reporting skill.
• Design software skills is a plus.

2. Behavioural competencies

These are personal qualities that influence how successful people are in their job. NRC’s Competency Framework states 12 behavioural competencies, and the following are essential for this position:

• Planning and delivering results
• Empowering and building trust
• Communicating with impact and respect
• Handling insecure environment
• Managing resources to optimize results
• Managing performance and development

1. Performance Management

The employee will be accountable for the responsibilities and the competencies, in accordance with the NRC Performance Management Manual. The following documents will be used for performance reviews:

• The Job Description

• The Work and Development Plan

• The Mid-term/End-of-trial Period Performance Review Template

• The End-term Performance Review Template

• The NRC Competency Framework

Interested candidates please apply through:

Shelter Officer – NRC NORCAP Careers Careers (oraclecloud.com)
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