Customer Service Representative

Job Description and Requirements

Job description

Clarity is looking for a high qualified call center agents to be part of a professional selective team. The successful candidate will be responsible for fielding inbound calls and an outstanding customer service.

Responsibilities:

• Answer inbound calls and emails from clients with questions relating to their enrollment in our debt settlement program
• Perform data entry – Track and updates to customer accounts via CRM
• Accurately maintain records by thoroughly updating client account information
• Daily management of the Customer Service Request queue
• Follow up and research all email inquiries
• Follow up, as needed, on pending requests
• Research and resolve customer complaints
• Resolve product or service issues by clarifying the customer’s concern; analyzing the client's needs; determining the root cause of the issue; selecting and explaining the best solution to resolve the client's concern; following up to ensure resolution
• Maintain financial accounts by processing client adjustments as needed
• Contribute to team effort by accomplishing related results as needed

Qualifications:

• Fluent English speaking & writing (C1-C2 levels will only be considered)
• Fluent in Spanish is a plus
• Must have a basic understanding of consumer debt.
• Debt Settlement or Financial Services Industry experience preferred.
• Preferred 1-2 years of prior experience in a high-volume call center
• Candidates must be optimistic, empathetic and compassionate
• Committed to providing a world-class service experience
• Strong ability to perform basic math
• Proficient in MS Office
• Strong ability to multi-task and solve problems
• Strong ability to asses and de-escalate intense situations
• Enthusiastic and dynamic personality with high motivation
• Strong and clear communication skills
• Excellent attention to detail and follow-up
• Strong problem-solving ability
• Ability to work methodically in a fast-paced, high-energy environment
• Exhibit a high degree of initiative and independence
• Pay close attention to detail and apply policies and procedures
• Ability to type 40+ words per minute with 90% accuracy is a plus

Must Have:

• Advanced English skills in reading, writing and speaking (Preferably C1/C2 levels).
• Ability to work night shifts.

What we offer:

• Continuous training sessions.
• Attractive compensation package.
• Great place to work.

Students and fresh graduates are welcome to apply.

Industry

Employment Type

• Full-time – On-Site

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