Service Delivery Inclusion Specialist
WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles
Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance
Job Title: Service Delivery Inclusion Specialist
Type of Contract: Consultant Level I
Division: TECM Foundational Technology Services
Duty Station: Rome, Italy
Duration: 11 months
BACKGROUND AND PURPOSE OF THE ASSIGNMENT:
Reporting directly to the Service Delivery Lead and under the general supervision of the Head of Support Services and the Chief of TECM, the Service Delivery Inclusion Specialist is a key team member working on a range of disability and inclusion initiatives. The Specialist embraces the work of diversity and inclusion and recognizes its value as an organizational practice. The incumbent fosters technological innovation, creativity, and inclusive design of foundational technologies that enable greater scalability of digital products and services, bringing WFP huge potential. The specialist carries out a continuous review of existing technology processes to ensure these are inclusive and keep users with disabilities at the center of all tech practices to offer more inclusive products and services.
ACCOUNTABILITIES/RESPONSIBILITIES:
- Assist technical teams in day-to-day support operations when needed, prioritizing diversity and inclusion requests.
- Coordinate with stakeholders within and outside the Technology Division, providing advice on topics related to inclusive technology in general but with special emphasis on topics to support the visually impaired.
- Test and validate hardware set-ups for potential visually impaired staff and beneficiaries, ensuring these are functional to the inclusiveness and delivery of WFP’s mission.
- Review email templates, webpages and other operational knowledge to ensure that screen-readers and other tools leveraged by visually impaired users are able to render accurate content.
- Provide technical expertise for visual impairment-related tasks, acting as a role model and facilitator for the adoption of technology in this field.
- Review existing processes, governance and standards, suggesting changes to incorporate diversity and inclusion topics in the TEC product journey.
- Provide expert advice on standard IT hardware and software to foster an inclusive workplace.
- Contribute to the definition, planning and implementation of the Inclusive IT Service Delivery strategy. Consolidate a framework of inclusive IT support in all phases, from beneficiaries to WFP Personnel to Partners.
- Prepare and deliver presentations on inclusive technology topics to various stakeholders.
- Assist in translating TEC Foundational Technology Services’ documentation in various languages.
- Assist in the resolution of problems by monitoring the ITSM tool and responding to queries, identifying and forwarding issues to the appropriate person.
- Perform other related duties as required.
DELIVERABLES AT THE END OF THE CONTRACT:
The specialist brings diversity and inclusion topics into the project planning and delivery phases. The specialist provides feedback on diversity and inclusion topics, with particular emphasis on people with visual impairment.
The incumbent works on official documents to provide the Technology Division with governance on diversity
and inclusion.
QUALIFICATIONS & EXPERIENCE REQUIRED:
Education: University degree in Computer Sciences, IT Engineering, Languages or related fields, or proven experience in Information Technology and Inclusion topics.
Experience: A minimum of 3 years of relevant work experience, in delivering IT services/solutions with particular focus on diversity and inclusion topics.
Knowledge & Skills:
- Good general IT skills with strong skill level in Windows and MacOS environments.
- Excellent knowledge of diversity and inclusion topics. Ability to coordinate
- delivery of IT services.
- Experience working in large international organizations.
- Conversant with the production of documentation on information systems,
- governance and IT processes.
- Knowledge and Experience across Best Practice Methodologies such as ITIL
- would be an asset.
- Good interpersonal skills.
- Conscientious and efficient in meeting commitments, observing deadlines
- and achieving results.
- Experience working in a team-oriented, collaborative environment, and good
- customer service orientation.
Languages: Fluency in oral and written English with an intermediate knowledge of another official UN language (Arabic, Chinese, French, Russian and Spanish) or Portuguese (one of WFP’s working languages) is desirable.
REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION:
- We strongly recommend that your profile is accurate, and complete, and includes your employment records, academic qualifications, language skills and UN Grade (if applicable).
- Once your profile is completed, please submit your application.
- Please make sure you upload your professional CV in the English language
- Kindly note the only documents you will need to submit at this time are your CV and Cover Letter
- Additional documents such as passports, recommendation letters, academic certificates, etc. may potentially be requested at a future time
- Please contact us at wfprecruitment@wfp.org in case you face any challenges with submitting your application
- Only shortlisted candidates will be notified
TERMS AND CONDITIONS:
WFP offers a competitive compensation package, which will be determined by the contract type and selected candidate’s qualifications and experience.
Please visit the following websites for detailed information on working with WFP.
http://www.wfp.org Click on: "Our Work" and "Countries" to learn more about WFP's operations.
Deadline for applications: 25 August 2023 at 11:59pm Rome time (CET/CEST)
Qualified female applicants and qualified applicants from developing countries are especially encouraged to apply.
WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status.
No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.
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