Aviation Officer ( NOA)- UNHAS- Kabul
.
WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles. Selection of staff is made on a competitive basis. We are committed to promoting diversity and the principle of equal employment opportunity for all our employees and encourage qualified candidates to apply irrespective of religion or belief, ethnic or social background, gender, gender identity, and disability.
JOB DETAILS
Job Title: Aviation Officer
Grade: NOA
Type of contract: Fixed Term
Duration: 12 months (Extendable)
Duty Station: Kabul
Vacancy Number: 828656
Date of Publication: 03 August 2023
Deadline of Application: 17 August 2023
This vacancy announcement is for Afghan nationals only and WFP encourages especially Afghan females and Afghans with disabilities to apply
ABOUT WFP
The World Food Programme (WFP) is the leading humanitarian organization saving lives and changing lives, delivering food assistance in emergencies and working with communities to improve nutrition and build resilience.
ORGANIZATIONAL CONTEXT
The hunger crisis in Afghanistan is unfolding at a rapidly, with over half the country’s population of 40 million now facing acute food insecurity—the highest number the humanitarian community has ever seen in Afghanistan. Work opportunities are shrinking, with most households now reporting just one day of work per week. This comes on top of the worst drought in years, which is especially concerning for the 85 percent of the population who rely on agriculture for livelihoods.
Preventing and mitigating a drastic increase in hunger and malnutrition is the aim of WFP in Afghanistan which can only be achieved through the scaled up and sustained complementary food security and nutrition interventions, combined with a scale-up of resilience interventions to safeguard gains. WFP has embarked on a significant month on month scale-up of its crisis response and resilience programmes across the country, ensuring that the programme is delivered at the right scale and time, targeted to the right areas. WFP is also actively following up on evolving trends to pre-empt hotspots, while guaranteeing quality and maximum impact of the programme through the monitoring of these hotspots to be able to support continued donor advocacy.
JOB PURPOSE
To collect, analyze and report on information to maximize efficiency of aviation operations and services.
KEY ACCOUNTABILITIES (not all-inclusive)
Under the general supervision of the head of unit, the Aviation Officer, Customer Service will perform the following duties:
- Support processing and managing routine administrative in various functional areas.
- Assisting booking team in passengers’ reservation and flight manifests.
- Ensure that only passengers authorized by the Heads of Organizations that are registered with UNHAS and/or by members of the UNHAS board and/or the CATO are approved for travel.
- Post and broadcast the approved schedule for the information of all passengers including the availability of seats.
- Publish/prepare the circulars of the new schedule/price list and new destinations after the approval from CATO.
- Publish the UNHAS SAOP (policies/procedures) to the customers/clients.
- Identify the customers problems with UNHAS and attend to the passengers’ queries and complaints. focused on customer care and service.
- Communicating verbally and in writing in the English language and produce accurate and concise technical reports (monthly, quarterly, and ad hoc reports).
- Prepare and collaborate in the production of reports including the production of forms, tables and charts providing details on the area of activity.
- Maintaining/recording and processing the agencies application and submitting to CATO for his approval.
- Maintaining/recording and updating the UNHAS approved agencies list.
- Communicating/coordinating with UNHAS field/regional offices with regards to established practices/rules and regulations compliances.
- Disseminating flights/schedule and update among UNHAS user group/clients.
- Providing relevant training and briefing to the organizations focal points regarding UNHAS booking policy and procedures.
- Providing training for the users in the online booking system
- Organize meeting with customer (User Group), maintain and establish close contacts with customers on regular basis.
- Supporting the head of unit for conducting passengers and heads of organization survey and preparing analysis reports.
- Receive feedback by conducting customer surveys regarding operation (before, during and after the flights) and identify/explore any special needs and services for customers.
- Ask the customers to fill a post complaint and/or remark feedback form to be filled with the complaint in the log (Keep record of all complaints and/or remarks from the customer feedback).
- Follow up on solving problems and/or complaints within (72 hours), during which keep the customers updated with the current situation even if there is no coherent answer.
- And any other tasks given by the immediate supervisor and CATO when and where deemed necessary.
STANDARD MINIMUM QUALIFICATIONS
Education:
- Advanced University degree in Aeronautics, Aviation Engineering, Airport Management or other relevant field, or First University degree with additional years of relevant work experience and/or training/courses. Holds or has held a Commercial Pilot License, Air Traffic Control License or Flight Operations Officer License (or equivalent), Aeronautical Engineer or Maintenance Engineer License.
Experience:
- At least one (1) year of postgraduate professional experience
- Experience arranging flight clearances and customizing immigration documentation.
- Experience in coordinating with national aviation authorities on ramp activities.
- Experience in monitoring operational reports and advising on service utilization trends.
Language:
- International Professional: Fluency (level C) in English language. Intermediate knowledge (level B) of a second official UN language: Arabic, Chinese, French, Russian, Spanish, and/or Portuguese (a WFP working language).
- National Professional: Fluency (level C) in English language and the duty station’s language, if different.
HOW TO APPLY
To be considered, interested candidates are invited to apply via (https://www.wfp.org/careers/job-openings). Only short-listed candidates will be contacted.
We want to ensure the recruitment process is fully accessible. Please contact us at [email protected] to advise us of any accessibility needs you may have.
.
WFP has a zero-tolerance approach to conduct such as fraud, sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. All selected candidates will be expected to adhere to WFP’s standards of conduct and will therefore undergo rigorous background verification internally or through third parties. Selected candidates will also be required to provide additional information as part of the verification exercise. Misrepresentation of information provided during the recruitment process may lead to disqualification or termination of employment
WFP will not request payment at any stage of the recruitment process including at the offer stage. Any requests for payment should be refused and reported to local law enforcement authorities for appropriate action.
