Team Lead Riders

29 يوليو، 2022

0 7 2 دقائق

Job Description

When you think of food delivery in the MENA region, we'd be pretty surprised if talabat didn't pop into your mind first! Since delivering our first order in Kuwait in 2004, we've grown quite a lot over the past 17 years.
Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region with more than 3,000+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less!
Our philosophy is to make sure we do what is right for our ecosystem – our customers, our partners, our people, our riders, and the communities in which we operate. Our #techforgood program allows our customers a safe and convenient way to contribute to important causes in their community through donating to local and international charities directly on talabat with a focus on food insecurity in the region. Since its inception in 2020, we have facilitated the donation of well over 1 million meals to those in need, as well as donated over $1.5 million to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce.
A Team Leader is responsible for monitoring rider's appearance, hygiene and grooming, and ensuring customer experience and t-patrollers compliance.
What's On Your Plate

Improve rider quality – appearance, hygiene and grooming
Set targets and parameters for t-patrollers, assignee tasks, areas and ensure attendance
Provide support to vendors and resolve riders day-to-day issues
Interpret and support quality policies and implement guidelines to ensure compliance with quality standards
Prepare quality and audit report to verify the rider's compliance
Provide support to improve rider quality and support in training non-compliant riders through 1-on-1 sessions
Develop monthly reports projecting the inspection, audit performance and improvement opportunities
Support country operation teams, sales, marketing and other departmental ad-hoc tasks
Conduct meetings regularly with t-patrollers to achieve consistency in teamwork
Engage with vendor to improve delivery timeline and acknowledge rider's issues
Provide support in work-related tasks and lead the t-patrollers in the zone
Record rider's compliance in the system and verify the issues, discuss with supervisor and take actions as per the company standards

What Did We Order

Must have 3 years delivery experience
Basic Computer knowledge
Flexibility with location
Ability to manage multiple tasks at the same time with cross-functional teams
Strong interpersonal and communication skills, including strong writing and speaking skills (English proficiency is a must, Arabic is a plus)
Advanced in Microsoft Office, Word, Excel, Powerpoint
Familiar with Google Suite tools like GDoc, GSheet, GSlides, GForms etc.
People management skills: experience in leading a large group of people, preferably drivers
Kuwait driving license is required