Senior Commercial Manager

Who are we?

When you think of food delivery in the MENA region, we’d be pretty surprised if talabat didn’t pop into your mind first! Since delivering our first order in Kuwait in 2004, we’ve grown quite a lot over the past 17 years.

Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region with more than 3,000+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less!

Our philosophy is to make sure we do what is right for our ecosystem – our customers, our partners, our people, our riders, and the communities in which we operate. Our #techforgood program allows our customers a safe and convenient way to contribute to important causes in their community through donating to local and international charities directly on talabat with a focus on food insecurity in the region. Since its inception in 2020, we have facilitated the donation of well over 1 million meals to those in need, as well as donated over $1.5 million to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce.

As Talabat continues to grow and keep ahead of the curve we have launched our very own end-end grocery service across the MENA region: tMart

Role Summary

We’re looking for a Senior Commercial Manager to join the team and focus on growing our own Grocery Store “tMart”, which is the region’s first cloud store concept offering 30-minutedelivery of groceries at hypermarket prices. The service has expanded rapidly across Kuwait, UAE, Qatar, Jordan, Bahrain, Egypt, Oman and Iraq!

What’s On Your Plate?

• Setting overall commercial strategy for the country (mission, format positioning), defining and approving strategic guidelines (i.e. Divisions/ Departments/Category plan, Sourcing, Layout, Communication, Private label, …), ensuring consistency of different Category Managers
• Negotiating contract deals with suppliers, in addition to building the foreign/imports and private label range
• Supporting in major negotiations with suppliers – international and local suppliers Advertising and research agencies, etc
• Finalizing policies, procedures and standards (i.e. service level, imports incidence, suppliers standards, categories maintenance, negotiating terms…)
• Setting the guidelines/processes for imports (suppliers standards, show trades activities, negotiation standards…) in line with the overall merchandise Strategy
• Ensuring proper implementation of policies, procedure and standards such as service level, imports, suppliers standards, categories maintenance, negotiating terms, etc. for each department in the Division
• Reviewing and periodically revising assortments and pricing decisions developed by the country manager
• Ensuring cost-saving and effective purchasing.
• Assess and reports to Regional Director of the Division across store – sales, gross margin, Profit & Loss – and consistency with the Company commercial strategy – price positioning, basic assortment, etc. and raising appropriate reports
• Reviews pricing strategy versus price audits by market, to ensure no margin erosions while maintaining our budgeted gross margin
• Ensuring cost-effective management of stores, suggesting/directing improvement actions/alignment with best practices and coordinating with Corporate Functions
• Monitoring trends in the marketplace, including the competition and validating action plans for improvement

What Did We Order?

• You have at least 5+ years of experience in progressive development and management of multiple product categories, matured by working for large retailers (FMCG), in an international setting.
• You have built teams and led cross-functional projects at scale.
• You are very detail-oriented, structured and know how to prioritize — you consider yourself as someone who delivers solutions and not bottlenecks to be solved.
• You are willing to do anything necessary for the project to succeed, including working on the warehouse floor when you are short staffed to making a customer delivery, or to take customer calls. No job is too insignificant, no detail is too small for you.
• You are able to interact with senior-level executives and can manage the expectations of multiple stakeholders. You are someone energized by the unknown and look forward to learning each day on the job. You have excellent analytical and communication skills, and always like to be hands-on with several tools.
• You have excellent analytical and communication skills, and always like to be hands-on with several tools.
• Additionally, you have robust interpersonal and intercultural skills. You can inspire several teams and stakeholders to rally behind a mission.
• Language skills: Fluent English and Arabic would be highly advantageous.

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