Assistant Spa & Recreation Manager (Element City Center Doha)
Job Description
Job Description :
Job Number 22127261 Job Category Spa Location Element City Center Doha, Shamia Street, Doha, Qatar, Qatar VIEW ON MAP Schedule Full-Time Located Remotely N Relocation N Position Type Non-Management POSITION SUMMARY Assists with supervising and coordinating activities of employees delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas. Assists with managing aspects of the available recreation activities which may include pool areas entertainment zone/game-room, fitness center, and child activities center, including overall maintenance, daily upkeep, cleanliness and the operation of cabana units. Assists with continually striving to improve guest and employee satisfaction and maximizing the financial performance in areas of responsibility. CANDIDATE PROFILE Education and Experience High school diploma or GED 1 year experience in the spa, guest services, recreation/health club operations or related professional area. OR 2-year degree from an accredited university in Health Education, Physical Education, Hotel and Restaurant Management, or related major no work experience required. CORE WORK ACTIVITIES Assisting in Management of Spa Operations and Budgets Ensures all employees have the proper supplies, equipment and uniforms. Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department. Manages supplies and equipment inventories within budget. Maintains cleanliness of spa and related areas and equipment. Understands the impact of department's operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals. Ensures employees understand expectations and parameters. Brings issues to the attention of the department manager and Human Resources as necessary. Assisting with Recreation Operations Supervises and manages employees. Supports day-to-day operations. Understands employee positions well enough to perform duties in employees absence. Monitors quality, standards and meets the expectations of the customers on a daily basis. Demonstrates knowledge of job-relevant issues, products, systems, and processes. Schedules events, programs, and activities, as well as the work of others. Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients. Develops specific goals and plans to prioritize, organize, and accomplish work. Supports the management of outside vendors including water sports and scuba. Assists with managing group activities including team building events. Orders and manages necessary supplies. Ensures workers have supplies, equipment, tools, and uniforms necessary to do their jobs. Assists with managing the children's program (e.g., coordinates activities, purchases equipment and supplies etc.). Assists with managing aspects of the available recreation activities which may include pool areas entertainment zone/game-room, fitness center, and child activities center, including overall maintenance, daily upkeep, cleanliness and the operation of cabana units. Ensuring and Delivering Exceptional Customer Service Sets a positive example for guest relations. Interacts with guests to obtain feedback on product quality and service levels. Handles guest problems and complaints. Empowers employees to provide excellent customer service. Emphas guest satisfaction during all departmental meetings and focusing on continuous improvement. Provides services that are above and beyond for customer satisfaction and retention. Strives to improve service performance. Improves service by communicating and assisting individuals to understand guest needs, provides guidance, feedback, and individual coaching when needed. Conducting Human Resources Activities Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills. Participates in the performance appraisal system process, giving feedback when needed. Coordinates training activities for employees in department. Encourages and builds mutual trust, respect, and cooperation among team members. Communicates expectations and performance objectives to subordinates subordinates are also open to raise questions and/or concerns. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. At Element, we believe that travelers deserve more than a place to stay. They need a place to thrive, where they can start every day fresh, focused, feeling alive. Whether they're stopping by for a few days or settling in for a few weeks, time away from home shouldn't mean time away from life. Our travelers recognize and appreciate our approachable, multidimensional staff, and we are energized by helping them find their own space in Element. We help our guests live life away as they do at home, no matter how long they stay. If you're an active optimist who doesn't second guess connecting with like-minded guests and creating a balanced space for yourself and those around you, we invite you to explore career opportunities with Element.
Job Details
Employment Types:
Full time
Industry:
Hotels / Hospitality / Restaurant
Function:
Hotels / restaurants
Roles:
Customer Service Executive (Voice)
