وظائف تنقيب الاردنوظائف في الاردن
Technical Support
We are looking for technically skilled candidates with excellent interpersonal skills for the technical support position (Junior or fresh). Technical support officers troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties.
Technical Support Responsibilities:
- Identifying hardware and software solutions.
- Troubleshooting technical issues.
- Diagnosing and repairing faults.
- Resolving network issues.
- Installing and configuring hardware and software.
- Speaking to customers to quickly get to the root of their problem.
- Providing timely and accurate customer feedback.
- Talking to customers through a series of actions to resolve an issue.
- Following up with clients to ensure the issue is resolved.
- Replacing or repairing the necessary parts.
- Supporting the roll-out of new applications.
- Providing support in the form of procedural documentation.
- Managing multiple cases at one time.
- Testing and evaluating new technologies.
- Conducting electrical safety checks on equipment.
Technical Support Requirements:
- Degree in computer science or information technology.
- Prior experience in tech support, desktop support, or a similar role.
- Proficiency in Windows/Linux/Mac OS.
- Ability to work with a team.
- Able to work under pressure.
- Experience with remote desktop applications and help desk software.
- Attention to detail and good problem-solving skills.
- Excellent interpersonal skills.
- Good written and verbal communication.
- Ability to maintain computer hardware (a++).
