IT Operations Assistant SC4 Juba

VACANCY ANNOUNCEMENT JR# 827898

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WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP

The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

ORGANIZATIONAL CONTEXT

WFP South Sudan is committed to achieving gender parity and integrating gender equality into all its work and activities, as outlined in the WFP’s global Gender Policy (2022–2026). Our goal is to improve gender parity in WFP South Sudan. One key initiative to achieve this target is Young Women's Graduate Development Programme, which aims to attract and develop young female professionals to our gender parity aspiration.

We plan to recruit fresh female graduates and initiate them in the workforce of WFP.

JOB PURPOSE

To deliver standard software and hardware support services, as well as monitoring and maintaining a wide range of information sources, to contribute to the effective delivery of IT services.

KEY ACCOUNTABILITIES (not all-inclusive)

1. Assist in performing system and equipment maintenance tasks, such as back-up system data and system protection, to ensure they are running effectively and enable easy and efficient use.
2. Undertake basic monitoring and troubleshooting of server systems to ensure a consistent delivery of IT services to staff.
3. Assist in responding to basic queries about technology and systems to support the correct application of technology.
4. Assist in receiving and inspecting all incoming assets and report discrepancies in IT materials inventory to senior colleagues to ensure materials are effectively tracked.
5. Assist in performing basic beta testing and support the roll out of new versions of centrally supported software to ensure software is operational for WFP staff.
6. Assist in ensuring information is up to date and accurate within inventories, databases, websites, and archives in order to support senior officers in managing these systems.
7. With direction from senior colleagues, assist in collating information to be included in standard material such as training documentation and web content, to contribute to the availability of information about services and products.
8. Assist in following up set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.

STANDARD MINIMUM QUALIFICATIONS

• Must be a female aged 18 and above
• An undergraduate or postgraduate qualification in Computer Science, Information Technology or any other related disciplines from recognized /accredited institutions. Academic qualifications must have been obtained within the previous year or current year with an academic average score of 70% and above (Second class upper and above).
• Proficient in the use of office equipment and computer software packages, such as Microsoft Word
• Must be a citizen of South Sudan
• Fluent in English and the local language of the duty station
• Fit to travel and work at the duty station.

4Ps CORE ORGANISATIONAL CAPABILITIES

Purpose

• Understand and communicate the Strategic Objectives: Helps teammates articulate WFP’s Strategic Objectives.
• Be a force for positive change: Suggests potential improvements to team’s work processes to supervisor.
• Make the mission inspiring to our team: Explains the impact of WFP activities in beneficiary communities to teammates.
• Make our mission visible in everyday actions: Articulates how own unit’s responsibilities will serve WFP’s mission.

People

• Look for ways to strengthen people's skills: Trains junior teammates on new skills and capabilities.
• Create an inclusive culture: Seeks opportunities to work with people from different backgrounds.
• Be a coach & provide constructive feedback: Serves as a peer coach for colleagues in same area of work.
• Create an “I will”/”We will” spirit: Tracks progress toward goals and shares this information on a regular basis with supervisor.

Performance

• Encourage innovation & creative solutions: Explores ways to consistently be more efficient and accurate in own areas of work and shares new methods of work with colleagues.
• Focus on getting results: Focuses on getting results and tracks trends in completion rates for own tasks to identify opportunities for efficiency.
• Make commitments and make good on commitments: Takes responsibility for own tasks and notifies supervisor as soon as possible of potential delays in meeting deadlines or commitments.
• Be Decisive: Independently decides what action to take when faced with critical choices in the workplace or in dangerous situations in the field.

Partnership

• Connect and share across WFP units: Suggests opportunities for partnering with other units to supervisor.
• Build strong external partnerships: Identifies opportunities to work with colleagues and partners in the field towards common goals.
• Be politically agile & adaptable: Develops an understanding of the value of WFP’s teams and external partners in fulfilling team’s goals and objectives.
• Be clear about the value WFP brings to partnerships: Aligns own activities with supervisor’s priorities to fulfill internal and external partner needs.

FUNCTIONAL CAPABILITIES

DEADLINE FOR APPLICATIONS

03rd July 2023

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WFP has a zero-tolerance approach to conduct such as fraud, sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. All selected candidates will be expected to adhere to WFP’s standards of conduct and will therefore undergo rigorous background verification internally or through third parties. Selected candidates will also be required to provide additional information as part of the verification exercise. Misrepresentation of information provided during the recruitment process may lead to disqualification or termination of employment

WFP will not request payment at any stage of the recruitment process including at the offer stage. Any requests for payment should be refused and reported to local law enforcement authorities for appropriate action.

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