Hotel Receptionist

providing front desk services to guests, processing guest payments and acting as an information source on various matters.

Main Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers always.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Processing forms, applications, and requests.
• Communicating and coordinating with colleagues as necessary.
• Keep records of customer interactions and feedback.
• Assist the customers with the placement of orders.
• Monitoring and Ordering supplies when needed.
• Keep records of payments and expenses.
• Coordinate Daily schedule.

Qualifications

• Fluent in English
• Comfortable using computers and social media
• Excellent communication skills,
• Strong handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• High attention to detail
• Fast learner

Education

Bachelor’s degree in business management

Previous Experience

1-3 years of relevant experience

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