مطلوب موظفين كول سنتر للعمل لدى شركة امنية مع امكانية العمل من المنزل

//مطلوب موظفين كول سنتر للعمل لدى شركة امنية مع امكانية العمل من المنزل

مطلوب موظفين كول سنتر للعمل لدى شركة امنية مع امكانية العمل من المنزل

مطلوب موظفين كول سنتر للعمل لدى شركة امنية مع امكانية العمل من المنزل

Job Purpose:

Responsible for handling customers’ calls/contacts and answering product and service questions; suggesting information about other products and services in order to meet assigned KPI’s and achieve customer’s satisfaction.

Responsibilities Handling customers’ calls/contacts and answering product and service questions; suggesting information about other products and services:

Handle all kinds of customers calls related to inquiries and requests of service (such as;

subscription, handset usage, invoices, bill payments, change of offers, service fees, additional service and any new offers, product and services that Umniah would provide);

in a prompt, courteous, friendly and professional manner.

Educate customer on Umniah services and products offered and direct customer toward available resources for self-help/service (such as; IVR & Customer Care On-Line, and/or any other contact channel).

Enter call type coding and tracking information completely

and accuratelyResolve customer complaints and issues to the satisfaction of the customerEnter customer data and other relevant information into call center database or other data repository,

as requiredSchedule, assign a complete customer information case to back office for cases that cannot be solved on line following the call center processes & guidelinesProvide call center management of all types of customer feedback on daily basisCheck out this job at Umniah:

للمزيد من التفاصيل اضغط هنا 👇👇

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المصدر