Re-Advertised – Performance Information Management Assistant

About Mercy Corps

Mercy Corps is a leading global organization powered by the belief that a better world is possible.
In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions
into action — helping people triumph over adversity and build stronger communities from within.
now and in the future.

PIMS / Department Summary

Globally, Mercy Corps has made a high-level commitment to achieving greater impact through evidence and Learning, adaptive management and using data driven evidence to demonstrate results and contribute toward solving complex global challenges. It is in this context that the Performance Information Management Systems (PIMS) team for Syria was created. The Information Management Assistant will play a key role in supporting the newly formed PIMS team in developing and adapting complementary information management systems to better understand and track the scope and impact of Mercy Corps’ activities across Syria.

General Position Summary

Under the supervision of the Performance Information Management System Manager (PIMS Manager), the Information Management Assistant (PIMSA) will work with the Performance and Quality (PAQ) Unit as part of a Performance Information Management System (PIMS) team to operationalize and improve the data management systems of the organization.

The Syria Information Management Assistant (PIMSA) will be responsible for facilitating data demands and for tooling and retooling the Syria Information Management System. The PIMSA will support the PIMS team in ensuring an agile and robust PIMS. Agility in the context of PIMS is a system that is fit-for -purpose to deliver useful information for program decision making including planning, learning and adaptation. .In addition, the PIMS is able to store data in databases for data integrity and protection. Robust also means the ability for PIMS to manage the data flow and visualization process plus other data intelligence. This includes data collection tools, data collection, data quality checks, storage, analysis and visualization and generation of briefs on analysis. S/he will lead the co-work of the daily activity, development and improvement of the cleaning and tooling data collection tools on the CommCare, as well as troubleshooting any issues on behalf of the users access and permissions. The IMO makes sure that it has the following data: Global Mercy Corps quality standards and processors,as well as data protection and security policies.

Essential Job Responsibilities

• Responsible for supporting WoS PAQ unit tooling and retooling the Syria Information Management System to adapt to changing demands using data collection platforms-CommCare and ONA.
• Ensure that all data collection tools are well tested and all mobile workers are assigned to the right roles compartments of the databases before collection.
• Support the PIMS unit in ensuring data quality by tracking bugs in databases and improving strong validation mechanisms in data collection tools.
• Support in the data cleaning process and adapt very strong formulas to activate the data cleaning procedures.
• Support the standardization of data collection and analysis across the hubs.
• Establish data validation pre-collection (in digital data collection tools) and post-collection (validate incoming data for completeness, duplications and missing and data quality.
• Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission.
• Carries out any other related tasks relevant to the role as required by the line manager.

​Security

• Ensure compliance with security procedures and policies as determined by country leadership.
• Proactively ensure that team members operate in a secure environment and are aware of policies.

Organizational Learning

• As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

Accountability to Beneficiaries

• Mercy Corps team members are expected to support all efforts toward accountability, specifically
  to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.
• Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.

Accountability

Reports Directly To: PIMS Manager

Works Directly With: PIMS Team, PAQ, TA’s, MEL and Program teams

Knowledge and Experience

• Bachelor’s degree or equivalent in data science, statistics, software engineering, computer science, IT, computer systems engineering, or other related field with information management focus required.
• Proficiency in designing and maintaining relational databases and case management platforms required. Proficiency setting up case management systems in CommCare as a data collection and management platform strongly preferred. Experience implementing feedback loops to mobile users through case management platforms is a plus.
• At least 2 years’ experience in monitoring and evaluation.
• Excellent and demonstrated data wrangling, analysis and visualization skills using MS Excel required. Excellent command of SQL or Tableau Prep, R, Google Sheets and Queries, and PowerBI strongly preferred. Solid foundation of statistics, probability and counterfactuals strongly preferred. Proficiency working with APIs is a plus.
• Demonstrated attention to detail, ability to follow procedures, meet deadlines and work independently and cooperatively with team members.
• Fluency in written and spoken English and Arabic is essential.
• Strong organizational skills and experience working with local NGOs are needed.
• Reporting skills, are required

Success Factors

The successful candidate will combine excellent technical skills in information management and quantitative analysis with outstanding problem-solving and facilitation skills. They will be able to simultaneously pay attention to detail while maintaining a strategic vision. They will be able to identify, communicate, document, and implement rigorous solutions to complex problems.

The most successful Mercy Corps staff members have a strong commitment to teamwork and accountability, thrive in evolving and changing environments, and make effective written and verbal communication a priority in all situations. A good sense of humor and the ability to learn from mistakes also goes a long way!

Safeguarding and Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times.

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