Accommodation and Wellness Services Officer P2, Rome, Italy

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WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees. We encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

Do you have experience in marketing of digital products? Are you interested in further developing your professional experience while contributing to ending global hunger? Are you passionate about helping those in need? Would you like to join a global organisation investing in its people?

If so, an exciting & fulfilling career awaits you!!! Join our diverse and passionate team that works on varied and international projects directly contributing to saving & changing millions of lives around the globe.

DEADLINE FOR APPLICATIONS

Applications must be submitted by Sunday, June 11th 2023 (11:59 PM CET).

WHO WE ARE

The United Nations World Food Programme (WFP), a highly prestigious, reputable & world’s largest humanitarian organization, operating in more than 120 countries and territories, bringing life-saving assistance in emergencies, building pathways to peace, stability and prosperity for people recovering from conflict, disasters and the impact of climate change and supporting sustainable and resilient livelihoods for a world with zero hunger.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP, visit our website: https://www.wfp.org/ and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter.

WHY JOIN US?

• WFP is a 2020 Nobel Peace Prize Laureate
• WFP offers a highly inclusive, diverse and multicultural working environment.
• WFP invests in the personal & professional development of its employees through a range of trainings, accreditation, coaching, mentorship and other programs as well as through internal mobility opportunities.
• A career path in WFP provides an exciting opportunity to work across various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.
• We offer attractive compensation package (please refer to Terms and Conditions section).

ORGANIZATIONAL CONTEXT

This position is based in Rome and reports to the Global Accommodation and Wellness unit of the Business Development and Digital Transformation Branch (MSDD).

THE ROLE

The position works towards ensuring our colleagues serving in the field have a safe and comfortable place to stay and easy to access medical services in field clinics by supporting service innovation and customer support through the UN Booking Hub Global Shared Service.

KEY ACCOUNTABILITIES (not all-inclusive)

A). UN ACCOMMODATION SERVICES – UN Booking Hub

1. Establish and maintain partnerships with business counterparts to effectively meet their needs and communicate the Global Shared Service benefits and features
2. Contribute to ensure humanitarian staff’s easy and successful access to WFP and UN accommodation services globally
3. Support in the accommodation platform’s roll out and implementation of field offices in using the accommodation digital office services for both WFP and the other Organizations.
4. Organize effective change management using online material, training and webinar sessions, update support and training materials, manuals and communication to provide global guidance on the provided services and new features being rolled out.
5. Support definition and prioritization of new digital functionalities, providing requirements description, and ensuring successful delivery to end users

B). UN WELLNESS SERVICES – UN Booking Hub

1. Establish and maintain partnerships with business counterparts to effectively meet their needs and communicate the Global Shared Service benefits and features
2. Deliver UN Wellness services global roll out to WFP operations to streamline online booking for WFP staff and dependents and backend digital management for service administrators.
3. Deliver online training to WFP Clinics medical, wellness doctors and admin staff on the use of the new UN clinics Digital Office.
4. Support definition and prioritization of new digital functionalities, providing requirements description, and ensuring successful delivery to end users.
5. Provide quarterly and yearly reports to Wellness Division on digital service implementation

C). ACCOMMODATION AND WELLNESS CUSTOMER SATISFACTION SURVEYS

1. Support the preparation, submittal, results analysis, and reporting of the accommodation global customer surveys for WFP and other UN Agencies, monitoring perceived quality of service in operations and providing insights of strategy pillars and action items to address improvements.
2. Support the preparation of questionnaires dedicated to collect customers’ feedback on the quality of service and digital implementation of WFP Clinics and Wellness services both in HQ and field location. Data collection and analysis aimed at results’ visualization and monitoring perceived quality of service to address improvements.

QUALIFICATIONS & KEY REQUIREMENTS

Education:

• University degree in Business or Public Administration, Marketing, Communications, or other relevant fields.

Experience:

• At least three (3) years of postgraduate experience in marketing of digital products and services, customer relationship management and change management.

Language:

• Proficiency in writing and verbal communication in English language is required.
• Knowledge of French language is an asset.

MORE ABOUT YOU

• Strong capacity to identify and communicate solutions’ benefits and service innovation and to adapt the narrative depending on the audience.
• Skills in using and promoting digital solutions for mass market clients.
• Knowledge of techniques to transform manual processes into digital and automated ones.
• Good knowledge on service excellence, customer care and customer satisfaction management.
• Proven ability to effectively communicate to clients’ solutions benefits and efficiency gains

WFP LEADERSHIP FRAMEWORK

These are the common standards of behaviour that guide HOW we work together to accomplish our mission.

TERMS AND CONDITIONS

This is an International Professional position and is open to all nationalities.

Limited Fixed-Term Appointment (LFT) position is a non-mobile staff appointment in the international professional category for a limited period for up to 2 years. Incumbents of LFT positions are not eligible to apply for other mobile positions advertised internally through the Reassignment.

WFP offers an attractive compensation and benefits package in line with ICSC standards (http://icsc.un.org) including basic salary, post adjustment, relocation entitlement, visa, travel and shipment allowances, 30 days’ annual leave, home leave, an education grant for dependent children, a pension plan, and medical insurance.

The selected candidate will be required to relocate to Rome, Italy to take up this assignment.

REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

• We strongly recommend that your profile is accurate, complete and includes your employment records, academic qualifications, language skills and UN Grade (if applicable)
• Once your profile is completed, please apply, and submit your application
• Please make sure you upload your professional CV in the English language
• Kindly note the only documents you will need to submit at this time are your CV and Cover Letter
• Additional documents such as passport, recommendation letters, academic certificates, etc. may potentially be requested at a future time
• Please contact us at wfprecruitment@wfp.org in case you face any challenges with submitting your application
• Only shortlisted candidates will be notified

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WFP has a zero-tolerance approach to conduct such as fraud, sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. All selected candidates will be expected to adhere to WFP’s standards of conduct and will therefore undergo rigorous background verification internally or through third parties. Selected candidates will also be required to provide additional information as part of the verification exercise. Misrepresentation of information provided during the recruitment process may lead to disqualification or termination of employment

WFP will not request payment at any stage of the recruitment process including at the offer stage. Any requests for payment should be refused and reported to local law enforcement authorities for appropriate action.

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