Helpdesk officer

Helpdesk officer

Job Summary

The Help Desk Specialist is responsible for handling first-level support of service requests. This relates to all information technology, including workstations, servers, printers, networks, and vendor-specific hardware and software.

Job Description

– Supervise Providing first-line support for IT software, hardware, network, and operating system problems.

– Control Providing first-line support for telephone services.

– Install hardware and software where and as required.

Skills

PC skills Both Hardware & SoftwareGood

– Good networking (LAN &WAN) knowledge.

– Excellent problem-solving and customer service skills are essential.

– The ability to be flexible, responsible, work under pressure,

– prioritize and multitasking are essential skills required for this post.

– Experience in supporting ADSL, VPN, and VOIP would be an advantage.

– Ability to write a report

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