Senior Sales Advisor

17 مايو، 2023

0 5 2 دقائق

الوصف الوظيفي

The following duties are not shown in order of priority or frequency and it is not an exhaustive list. As an SME business, you will be required to assist and support the organisation in multiple areas, but the primary duties and responsibilities of the Senior Sales staff are listed below:

Developing in-depth knowledge of the products and the brand and convey this with pride & enthusiasm to customers
Meeting customers for in-store and online consultations
Assisting customers through our bespoke design service
Assisting in drafting the annual sales projections
Preparing and sending quotations for bespoke jewellery
Helping with the selection of diamonds and gemstones to fullfil client orders
Communicating with our Production, CAD and Workshop team around specific customer orders & requests
Following up with customers after their purchase for after-care issues and requesting reviews
Maintaining the excellent presentation of the jewellery and showroom
Training and supervising junior team members
Efficient and accurate sourcing, pricing, labelling, auditing,handling and returning / processing of diamonds & gemstones.
Liaising with our security officer regarding security if required. Follow the company’s security and product handling procedures at all times.
Follow company policies as laid out in the Staff Handbook and Health and Safety Policies at all times (e.g lateness/sickness etc).

المهارات

A passion for fine jewellery, diamonds & gemstones.
A proven track record of meeting & exceeding sales targets while providing an excellent level of customer service.
A gemmological qualification would be preferable though not essential
Luxury retail sales experience (doesn’t have to be jewellery specific)
An ability to quickly build trust and rapport with clients and wider team members
Commitment to driving client loyalty through exceptional customer service standards
Excellent written and verbal communication skills, highly articulate
Commercial and entrepreneurial mindset.
Customer-focused ,able to handle customer complaints and queries in a highly professional manner
Confident, resilient, determined and enthusiastic
Strong administration skills with good attention to detail and accuracy
Capable multi-tasker with the ability to prioritise workload according to business needs
Quick to learn, flexible and team focused
Ability to think on your feet, work under pressure and meet deadlines
Computer literate and competent in using Apple Macs, able to adapt to new technology.
Able to work as part of a team and with own initiative
Working knowledge of Google Docs
Security aware
Well presented is a must.
Sense of ownership and pride in your performance and its impact on a company’s success
Critical thinker and problem-solving skills
Team player
Good time-management skills
Great interpersonal and communication skills