Deputy of International Individual Giving
WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles.
Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance.
Job Title: Deputy of International Individual Giving
Division: PPF – Private Partnerships and Fundraising Division
Duty Station: Rome, HQ. Remote agreement is also considered
Type of Contract: CST – WAE (when-actually-employed)
Level: CST Level III
Duration: 11 months / 3 days per week
Deadline for applications: 30.05.2023
ORGANIZATIONAL CONTEXT
The Private Partnerships & Fundraising Division (PPF) is responsible for mobilizing resources from the private sector. PPF has developed an ambitious five-year strategy and our ambition is based on need. The World Food Programme (WFP) is the leading humanitarian organization saving lives and changing lives, delivering food assistance in emergencies, and working with communities to improve nutrition and build resilience.
Work as hard as we might, through drought and floods, conflict and peace, disasters natural or man-made, the needs are immense and growing. 828 million people in the world do not have enough food to eat. To get to a world with Zero Hunger faster, WFP has significantly increased resources in recent years from donor governments. We are now investing in and growing private sector fundraising to reach more people.
WFP’s private sector strategy (2020 – 2025) proposes to dramatically increase income from individuals to help reach more people and get to Zero Hunger faster, using new digital engagement tools to reach audiences across the globe in a flexible and cost-effective way.
Traditional individual fundraising in our sector was primarily conducted through offline channels and implemented through national fundraising operations. The individual fundraising market now looks very different, with the vast majority of potential donors having a digital presence and comfort with transacting online. WFP has a unique opportunity to define its approach amid this digital change, and leapfrog peers through its creation of a digital-led fundraising strategy that engages people worldwide from one centralized team.
INDIVIDUAL FUNDRAISING
WFP currently has the fastest growing global individual fundraising programme. Our focus is a regular giving digital-first strategy, working through a centralized global team recruiting supporters primarily through digital channels (Meta & Search) and building an outstanding supporter experience through a multi-channel loyalty programme that aims to deliver a best-in-class donor experience. The programme now recruits donors in English, French, German, Spanish and Arabic, with language capabilities also including Korean, and it delivers the supporter experience through email, SMS, WhatsApp, outbound telephone and Meta.
PURPOSE OF THE ASSIGNMENT
The deputy will assist in leading the team to deliver the ambitious revenue strategy targets while achieving key performance indicators and returns on the significant organizational investments in growth. They will have operational management and oversight of the programme including the partners, process, budget, and risk to delivering a digital first fundraising programme, attracting, and keeping hundreds of thousands of supporters with a best-in-class supporter experience.
They will work closely with the Head of Int. Individual Giving (HOIIG) ensuring operational excellence across the team and that priority projects directly linked to achieving strategic targets are managed and delivered to a high standard, with efficiency, on time and within budget. The successful candidate will lead IG in building relationships with external partners and resource who are fit for purpose and able to deliver to the needs of the team now and in the future.
This role will be responsible for managing core delivery partner relationships (payment providers, tax pass through organizations and translation agencies) and ensure budgets (operational and media) are spent in line with annual commitments.
This role will report directly to the Head of International Individual Giving and will be a member of the IG leadership team.
ACCOUNTABILITIES / RESPONSIBILITIES
- Delivering operational excellence and ensuring optimal delivery of core team priority projects and income drivers across the IG team through project management, partnership management, budget management and robust process management.
- To hold, develop and nurture core strategic operating partner relationships that are based on a set of mutually beneficial success criteriaTo directly manage, lead and develop the relationship with core business partners including CRM, payment providers, tax pass-through organizations and translation agencies
- Conduct regular performance reviews with strategic operational partners and identify where course corrections are needed or there are opportunities to innovate or excel
- Support the team to work efficiently and to plan for future growth opportunities while demonstrating excellence in relationship management
- Support the HOIIG during the annual planning process, particularly the development of the annual plans in line with division requirements. Including the allocation of the operational budget across staffing costs, partner platforms and fundraising activities outside of direct advertising costs
- Oversee the YTD tracking a budget of at least USD 18 million p.a. (including operational and investment budgets) and support the HOIIG making decisions on budget allocation, staff recruitment and reforecasting
- Be the senior focal point between IG and PPF Finance. Providing monthly updates on YTD budget tracking and alignment against division wide spend trackers
- Provide operational and project management expertise and support to team of 30 people to achieve agreed goals and targets.
- To monitor and flag if/when the team has appropriate capacity in-house complimented with external consultants or agencies to deliver to target with a healthy work life balance
- To monitor risk, and flag as appropriate to the HOIIG so that risks are identified, and mitigation strategies are in place in an externally evolving ecosystem including data compliance, privacy, and protection standards
- Build relationships with peers in sister UN agencies to ensure regular operational share and compare sessions as required
- Represent IG and deputize for HOIIG on behalf of WFP both internally and externally
- Provide guidance to Friends organizations, Global Offices, partnership managers, and other staff on fundraising operations
EXPERIENCE REQUIRED
Experience
At least 12 years progressive experience, with both national and international experience in operational and relationship management. Ideally including experience at the international level in the UN
Experience of large-scale project management and marketing operations including the management of outsource service partners and leadership in managing commercial relationships.
Experience of annual planning cycles, process development, operational implementation, and performance optimisation.
Technical skills
A natural self–starter with at least 12 year’s progressive experience working
Proven ability to deliver projects on time and on budget
Excellent communicator with ability to work collaboratively with colleagues across different cultures, disciplines, and time zones
English language skills as well as the ability to summarize and make recommendations accessible to various internal audiences and stakeholders
Ability to travel to/from WFP HQ, Rome, and other European locations, for meetings with agencies e.g., supporter care and occasional trips to Friends organizations
Willingness to be adaptable and ‘roll your sleeves up’ to get the work done across a small team with big ambitions.
Soft skills
Fully committed and motivate to achieve the aims of the World Food Programme
Strong people management skills, experience managing high performers and passionate team members including with remote teams
The ability to establish and maintain effective working relationships with people in a multi-cultural, multi-ethnic environment with sensitivity and respect for diversity
Ability to build relationships with internal stakeholders and business partners as well as with external partners and suppliers and act as an effective negotiator for WFP
Strong presentation skills in executive and senior management environment
Ability to think strategically and deliver on commitments
Maintain a high level of attention to detail with exceptional planning skills
Languages
Excellent command of spoken and written English (fluency/level C knowledge).
Knowledge of another official UN language would be a plus.
Terms and Conditions
Short-listed candidates can be subject to written assessment.
WFP offers a competitive compensation package which will be determined by role’s responsibilities and deliverables, please acknowledge the level of this consultancy offer and be aware that as per UN policy any negotiation based merely on personal cv is not allowed.
This consultancy assignment is renewable upon funding.
Visit the website for detailed information on working with WFP: http://www.wfp.org - Click on: “Our work” and “Countries” to learn more about our operations.
Qualified female applicants and qualified applicants from developing countries are especially encouraged to apply.
WFP is committed to diversity and inclusion within its workforce, and encourages all qualified candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the Organisation. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the selection & recruitment process, and for work-related needs upon joining the Programme.
WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status. WFP has zero tolerance for sexual exploitation and abuse, any kind of harassment, including sexual harassment, abuse of authority or discrimination. All selected candidates will, undergo rigorous reference and background checks.
No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.
We greatly appreciate your interest in WFP and joining our mission to achieve Zero Hunger by 2030
Saving Lives, Changing Lives!
