IT Technical Executive

15 مايو، 2023

0 0 دقيقة واحدة

الوصف الوظيفي

Responsibilities

Reporting to the Managing Director
Providing technical support across the company (in person and over the phone)
Identify, troubleshoot, and resolve technical software and hardware issue
Keep a record of issues and their solutions.
Responsible for Printers, Servers, and Telephone systems
Installation of application and software maintenance (MS Office, Outlook & other office applications as and when requested with approval)
Maintain system with the upgrade and configure as needed
Manage Telephone, Access Point and Firewall Systems
Manage CCTV, Access Control and Attendance system
Manage VR and IOT devices and ensure all are clean and in prefect working condition
Update VR and IOT devices firmware
Prepare necessary hardware as per the customer order requirements
Create Customer Learning Management Platform accounts based on the order details
Install/Uninstall VR programs/modules depending on the client requirements and specifications
Deployment of VR and IOT devices
Conduct device and platform training for the customer
Conduct site visits for technical support requests
Manage VR and IOT customer accounts (licenses, users, languages, reports etc.)
After-Sales customer support
Alter/Revisions of existing promotional documents (flyers, banners, posters, business card etc)
Assist sales team in product demonstration and events
Product Training and Orientation on new employees
Procurement and allocating of IT assets
Maintenance of IT equipment on regular basis
Maintenance and Operation of large format scanners
Graphic Design
Assist office admin in daily office operations
Assist office admin in warehouse management
Conduct scheduled fixed asset inventory and reports