Head of Sales – Forex Trading (B2C)

28 أبريل، 2023

0 0 2 دقائق

الوصف الوظيفي

Head of Sales – Forex Trading (B2C)

Our client is a leading online wealth management organization with headquarters in the UAE. They are looking for an experienced Head of Sales with a background in banking, or Forex within the fintech industry. The successful candidate will be managing a team of global customer relations ensuring the KPIs are met and achieving the business goals.

Duties and Responsibilities:

· Managing a team of more than 50 people dedicated to providing value to B2C clients to activate, retain, and boost customer lifetime value.

· Ensure that the team's structure, capability, and processes are appropriate for the task at hand and future-proof to meet business expansion goals across a range of geographic areas.

· Establish and take ownership of KPIs for teams to ensure that overall business goals are achieved.

· Lead the team's adoption of tech solutions while negotiating many CRM migrations and brand-new procedures.

· To promote a high energy and performance culture, create a thorough training and development plan, a framework for recognition, and team engagement activities.

· Pay special attention to creating a framework for quality control so that team members may continue to get feedback.

· Create customer retention initiatives, such as promos, refer-a-friend campaigns, and loyalty programs, in collaboration with internal partners.

· Serve as the final point of contact for consumer complaints, establishing standardized methods for handling customer issues.

· Collaborate with insight and analytics teams to create data models that assist in determining the next best course of action for different client groups.

· Work with commercial teams to develop plans for regional and client segment growth.

· Creating and presenting performance insights to draw attention to areas that can be improved.

· As the team's change advocate, you will communicate the organization's strategy and see to it that team priorities are understood and ingrained throughout the team.

· You will be in charge of overseeing the whole employee life cycle and making sure that all performance-related issues are resolved.

المهارات

Requirements

· Excellent communication skills in English both verbal and written. Fluency in other languages is a big advantage.

· Considerable expertise in managing sizable, global sales organizations with a proven track record of producing desirable business results.

· It is essential to be highly numerate and to have a background in Economics, Accounting, or Finance or a closely connected discipline.

· It is a definite advantage to have prior experience working in a regulated environment, such as one involving banking, payment institutions, or financial institutions.

· Expertise in building and enhancing teams for expansion.

· The capacity to cooperate with others in a team setting, to work in a dynamic environment, and to achieve challenging objectives with various competing agendas.

· A track record of developing productive working connections with corporate partners.

· Developed teams to foster engagement and foster a culture of continual learning.

· Oversaw a team to make sure KPIs are reached to the necessary degree.