Information Management Officer (National Position) -SRO/AO6
Applicants are only considered if holding a Jordanian Nationality & if applying on Webcruiter using this link:
https://23109900.webcruiter.no/Main/Recruit/Public/4651934474?link_source_id=0
NRC currently has more than 2,000 staff in the Middle East region assisting people displaced by conflict in Syria. As a leading humanitarian organization, we support displaced persons by implementing programs across the Shelter, Education, Food Security, Information Counseling and Legal Assistance (ICLA), and Water, Sanitation, and Hygiene (WASH) sectors with strong protection and resilience focus integrated into our programs. In the Middle East, NRC has over 3000 staff dedicated to assisting people affected by the conflict in Jordan, Syria, Lebanon, Iraq, and Palestine. Its humanitarian interventions are based upon its programming expertise in the Core Competencies of Shelter, Education, Water and Sanitation Hygiene, and Food Security, along with Information Counselling and Legal Assistance (ICLA) to forcibly displaced people. The Syrian Crisis is well into its eight-year, but the level and intensity of conflict in the country remain high. Humanitarian and protection need to continue to grow inside Syria because of the ongoing conflict and consequent complex emergency in which displacement is both massive and widespread.
The Information Management Officer will act as the program’s national data focal point for a single core competence (Shelter or WaSH) team within an area office. S/he will help coordinate data and information management between the program, the implementing partners, and the Monitoring and Evaluation Team at Country Office. S/he will support the Project Coordinator(s) and implementing partner(s) with data collection, analysis storage, and reporting.
Generic responsibilities
1. Support the formulation of the M&E Matrix and plans to address indicator reporting requirements.
2. Provide technical guidance on the design of data capture processes.
3. Supervise data capture processes to ensure they are implemented according to plans and agreed standards.
4. Provide analysis of information and data to address indicator reporting requirements.
5. Maintain CC files, databases, and other archives documenting project progress.
6. Provide training and support to NRC and partner staff on data capture, analysis, and use.
7. Maintain the CC-specific portion of data capture, analysis, and warehousing platforms (e.g. KoBo and SharePoint) is well organized and accessible;
8. Ensure compliance with NRC data policies.
9. Liaise with other units on areas of common responsibility.
Specific responsibilities
1. Develop and administer a Core Competency (CC) information management system for project implementation, including but not limited to needs assessment, identification of beneficiaries, selection and targeting, distribution, and reconciliation of deliverables (RoDs).
2. Administer CC Complaints Feedback Mechanism case management within Salesforce's existing software systems to facilitate digital communications via phone, SMS, WhatsApp, and other relevant platforms as needed.
3. Develop and maintain CC information management tools, formats, and metadata schemes for online information services to standardize content capture, storage, search, and retrieval.
4. Run data sanity checks by comparing data collected with narrative reports and previous reporting periods to ensure the quality and precision of the reported data.
5. Calculate and track direct beneficiary/total reach, indirect and unique beneficiaries per the proposal and Donor's expectations.
6. Prepare and coordinate the implementation of policies, standard operating procedures, and guidelines for electronic records and documents.
7. Responsible for internal and external reporting including area office-level, country office-level, UN clusters, and donor reporting regularly.
8. Update and adjust the Monitoring and Evaluation tools as required.
9. Maintain and improve the database developed for beneficiary tracking.
1. Professional competencies
These are skills, knowledge, and experience that are important for effective performance.
Generic professional competencies for this position:
- Minimum 2 years of experience in an international NGO, preferably in an emergency or post-conflict setting, preferably in M&E, Data management, or Information Management System (IMS);
- Bachelor’s Degree in computer science, social studies, development studies or higher diploma in Economics, Monitoring and Evaluation, or similar with at least 2-3 years of active professional experience in data management, preferably in an emergency or post-conflict setting.
- Thorough experience with developing databases and beneficiary-tracking tools.
- Demonstrated ability in electronic data collection, data cleaning, and analyzing.
- Excellent knowledge of Microsoft Office, databases, and data analysis tools.
- Experience with qualitative and quantitative data collection and analysis.
- Fluency in English, both written and verbal
Context/specific skills, knowledge, and experience:
- Knowledge of the context in Syria.
- Experience with remotely managed programming.
- Previous relevant experience in shelters or WaSH core competencies is a plus.
- Experience in GIS mapping is an advantage.
- Strong organizational and interpersonal skills.
- Positive and professional attitude
2. Behavioural competencies
These are personal qualities that influence how successful people are in their job. NRC’s Competency Framework states 12 behavioural competencies, the following are essential for this position:
• Planning and delivering results
• Working with people
• Analyzing
• Communicating with impact and respect
We can offer:
- Candidates are encouraged to apply early, as applications may be screened prior to the vacancy deadline.
- Contract period: Fixed-term contract. Until 31 December 2023 (subject to available funds).
- Duty Station: This position will be based in the NRC office in Amman.
- Salary/benefits: According to NRC’s salary scale and terms and conditions.
- For more information, please see the attached Job Description.
- Application deadline: 1st of May 2023.
- Only applications through the following link will be considered:
https://23109900.webcruiter.no/Main/Recruit/Public/4651934474?link_source_id=0
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