Software Engineer

17 أبريل، 2023

0 1 دقيقة واحدة

Software Engineer

الوصف الوظيفي

Requirements:
5-10 years of Experience with Avaya He should possess T3 Level of troubleshooting provides an comprehensive level of log analysisWell versed with POM, IVR, CMS, SBCE, SM,ACD, Altitude, Harmony Recording and WFO, Omni Channel + AIC applications.Should have In-depth technical Knowledge of server and VM architectureShould have Advanced Networking troubleshooting skill, Voice packet analysis Call Routing architecture, hence defining detail Analytics for contact center process.Speech Analytics reporting is a must as upgrade is in pipeline once WFO is in our bucketWorking knowledge of Complex call Routing architecturesCertifications will be Value Added
We request that candidates send their CV as a Microsoft Word document where possible.
Quest Search and Selection is acting as an Employment Agency in relation to this vacancy.

المهارات

VM Architecture, Avaya experience, POM, IVR, CMS, SBCE, SM,ACD, Altitude, Harmony Recording and WFO, Omni Channel + AIC applications, T3 Level of troubleshooting, Speech analytics, Complex call Routing architectures, Vendor management