IT Officer P3, Emergency Telecommunications Cluster (ETC) Operations – Dubai, UAE

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WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

Are you an IT Systems specialist interested in further developing your professional experience while contributing to ending global hunger? Are you passionate about helping those in need? Would you like to join an international organisation investing in its people?

If so, an exciting & fulfilling career awaits you! Join our diverse and passionate team that works on varied and international projects directly contributing to saving & changing millions of lives around the globe.

DEADLINE FOR APPLICATIONS

Applications must be submitted by Wednesday, May 10, 2023 (11:59 PM CET).

WHO WE ARE

The United Nations World Food Programme (WFP), a highly prestigious, reputable & world’s largest humanitarian organization, operating in more than 120 countries and territories, bringing life-saving assistance in emergencies, building pathways to peace, stability and prosperity for people recovering from conflict, disasters and the impact of climate change and supporting sustainable and resilient livelihoods for a world with zero hunger.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP, visit our website: UN World Food Programme (WFP) and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter.

WHY JOIN US?

• WFP is a 2020 Nobel Peace Prize Laureate
• WFP offers a highly inclusive, diverse and multicultural working environment
• WFP invests in the personal & professional development of its employees through a range of trainings, accreditation, coaching, mentorship and other programs as well as through internal mobility opportunities
• A career path in WFP provides an exciting opportunity to work across various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe
• We offer an attractive compensation package (please refer to the Terms and Conditions section)

ORGANIZATIONAL CONTEXT

The United Nations World Food Programme (WFP) is the world's largest humanitarian agency, fighting hunger worldwide. The WFP Technology Emergency Preparedness & Response Branch (TECF) is responsible for coordinating and managing the IT response to emergencies for WFP and – as the Emergency Telecommunications Cluster (ETC) lead agency – the wider humanitarian response community. As the operational branch of WFP Technology Division, this branch leads global coordination, advocacy and partnerships for the ETC and supports government, humanitarians and affected populations with the provision of communication and technology services in humanitarian crisis and emergency preparedness efforts.

To provide Global ETC operational and technical emergency and preparedness support to ETC operations, the Global ETC team is looking for an ETC Operations Officer. The incumbent will be responsible to provide technical guidance and daily support to new and ongoing ETC operations, ensuring country offices are equipped to lead the delivery of efficient and effective common Information and Communication Technology services, providing sound, innovative solutions that enable WFP and partner organizations in effectively respond to humanitarian crises.

KEY ACCOUNTABILITIES (not all-inclusive)

• Oversee ETC field projects and provide technical advice to WFP Country offices leading ETC services.
• Provide daily support to ETC Coordinators working on the ground in different operations, ensuring regular communication and guidance on processes is provided.
• Provide guidance and participate in the development of Inter-agency Emergency Preparedness Plans, Humanitarian Response Plans (HRP), budgets and Concept of Operations (CONOPS). Ensure WFP Country Strategic Plan (CSP) reflects TEC emergency and preparedness country activities planned at inter-agency level.
• Engage closely with Regional TEC Officers and Regional Emergency Preparedness and Response (EPR) Officers on ETC-related matters.
• Analyse and provide insight on ETC operations to ETC teams in country and to the Global ETC team.
• Ensure deployment of IT/TC systems is aligned with ETC mandate.
• Support and guide field offices on technical specifications and best practices during tendering for IT/TC services or procuring IT/TC equipment.
• Coordinate and prepare reports on ETC activities, investments and costs, identifying trends/issues and proposing solutions to increase cost-efficiency.
• Maintain technical expertise and knowledge of industry developments and develop skills within specific areas of competence.
• Lead and motivate a small team, monitoring performance, providing coaching, training and guidance to ensure appropriate development and enable high performance.
• Build capability of staff, collaborating with colleagues in the IT division to design and deliver corporate training policies and programmes aimed at developing skills/knowledge in ICT and ETC.
• Ensure effective coordination with other humanitarian organizations in order to align activities and maximise possibilities of inter-agency collaboration in the field of IT/TC.
• Maintain effective partnerships with colleagues and external partners, to foster information exchange and support to meet service requirements. Act as focal point for several Global ETC partners.
• Contribute to emergency preparedness and contingency planning, providing technical recommendations and monitoring the management of risks, so that WFP can maintain basic IT services and/or quickly respond and deploy resources to affected areas at the onset of a crisis.
• Build a repository of best practices from ETC operations and support evaluation and lessons learned exercises.
• Travel to provide support to ETC operations on the ground and / or deploy as ETC Coordinator in initial phase of a new emergency.
• When in country, prepare operational plans and manage resource requirements at the onset of an emergency.
• Other as required.

QUALIFICATIONS AND KEY REQUIREMENTS

Education:

You have:

• Master's Degree in Computer Science or another relevant area, or Bachelor's Degree with additional years of related work experience or trainings/courses.

Experience:

You have:

At least 5 years of post-graduate, progressively responsible professional experience in:

• Leading the implementation of ICT systems in emergencies
• Managing projects and collaborating with various actors in a humanitarian response setting
• Acting in IT advisory capacity to Country/Sub Office leadership
• Negotiation, evaluation and management of IT contracts with service providers at HQ and field office
• Developing business cases that capture project life-cycle costs, benefits, and risks for the purchase of IT service or equipment
• Minimum of 3 years of progressively responsible professional experience in field operations and/or project management

Language:

You have:

• Fluency (level C) in the English language
• Intermediate knowledge (level B) of a second official UN language: Arabic, Chinese, French, Spanish, Russian, and/or Portuguese.

MORE ABOUT YOU

You have:

• Knowledge of IASC policies related to Cluster activity as well as broader UN humanitarian principles on emergency preparedness and response
• Knowledge of WFP/IT/ETC policies and strategies on national and international emergency issues, particularly relating to preparedness, response, and recovery
• Ability to identify, research, analyze and synthesize complex information and produce concise and analytical reports under time constraints
• Ability to work under pressure and multitask
• Ability to work independently with minimum supervision
• Strong oral and written communication skills

FUNCTIONAL CAPABILITIES

Governance, Strategy and Architecture: Implements improvements to WFP’s IT governance structure, strategy, and procedures by scanning future industry trends, providing clarity on policies and capturing potential opportunities. Ensures compliance with organisational IT policies and procedures and overall information management strategy.

Change Implementation, Project Management, Planning and Optimization: Demonstrates the ability to collate time, resource, and budgetary estimates from multiple stakeholders to design plans for complex projects, implementation activities and manages the change control procedure, while ensuring that project deliverables are completed.

Technical Expertise: Exhibits deep technical knowledge in area of expertise and actively transfers knowledge to strengthen the skill base across the function; considers the most appropriate use of technical resources to ensure skill development and optimization of resource allocation.

Service Management: Consistently monitors performance and delivers high quality technology and services to meet the needs of customers, taking responsibility for the design, installation, upgrading, operation, control, maintenance and effective use of IT infrastructure components.

Client Management: Applies thorough understanding of the business, customers, new IT technologies and techniques to implement improved solutions and define service levels, standards and the monitoring process for client service staff.

Procurement and Contract Management: Leads efforts to develop business cases that capture project life-cycle costs, benefits, and risks based on detailed analysis of resource requirements and vendor relations for small to medium IT investments.

WFP LEADERSHIP FRAMEWORK

These are the common standards of behaviour that guide HOW we work together to accomplish our mission.

Different expectations of behaviour are defined depending on your grade and role/responsibilities within WFP.

TERMS AND CONDITIONS

Mobility is and continues to be, a core contractual requirement in WFP. The selected candidate will be employed on a fixed term as well as a rotational contract with a probationary period of one year.

WFP offers an attractive compensation and benefits package in line with ICSC standards (http://icsc.un.org) including basic salary, post adjustment, relocation entitlement, visa, travel and shipment allowances, 30 days’ annual leave, home leave, an education grant for dependent children, a pension plan, and medical insurance.

The selected candidate will be required to relocate to Dubai, UAE to take up this assignment.

REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

• We strongly recommend that your profile is accurate, complete and includes your employment records, academic qualifications, language skills and UN Grade (if applicable)
• Once your profile is completed, please apply, and submit your application
• Please make sure you upload your professional CV in the English language
• Kindly note the only documents you will need to submit at this time are your CV and Cover Letter
• Additional documents such as passport, recommendation letters, academic certificates, etc. may potentially be requested at a future time
• Please contact us at wfprecruitment@wfp.org in case you face any challenges with submitting your application
• Only shortlisted candidates will be notified

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WFP has a zero-tolerance approach to conduct such as fraud, sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. All selected candidates will be expected to adhere to WFP’s standards of conduct and will therefore undergo rigorous background verification internally or through third parties. Selected candidates will also be required to provide additional information as part of the verification exercise. Misrepresentation of information provided during the recruitment process may lead to disqualification or termination of employment

WFP will not request payment at any stage of the recruitment process including at the offer stage. Any requests for payment should be refused and reported to local law enforcement authorities for appropriate action.

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