Automotive Service Advisor

Jobs Global is hiring Automotive Service Advisor – BMW for one of prestige group of companies in Kuwait.

Package:

• Salary KWD 450
• Accommodation
• Transportation
• Ticket every two years
• Work Visa
• Joining Ticket

Qualifications:

• Good English communication skills
• Great customer service skills
• Minimum 3 years experience as an Automotive Service Advisor
• Preferred experience with European brands
• Preferred mechanical engineering background
• Ability to lift up to 25-30 pounds
• Excellent skills in mathematics and writing
• Commitment to quality
• Excellent time management skills

Responsibilities:

• Listen to customers’ account of issues and symptoms to better understand what the problem is
• Perform inspections to narrow down what the cause of the problem may be
• Verify warranty, insurance or contract coverage for service
• Calculate and provide customer with an estimate of these expenses for resolving the problem
• Explain process to clients so they understand what to expect and when their automotive will be repaired
• Record information gathered from each visit in appropriate database
• Draft order for repair with all information that has been gathered outlined clearly
• Work with supervisors, repairmen and the rest of team to provide a positive and expedient resolution for clients

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