Reception Supervisor

9 أبريل، 2023

0 0 دقيقة واحدة

الوصف الوظيفي

Reception Supervisor | Al Futtaim Automotive | Toyota

Overview of the role

To Ensure courteous and professional handling of the customer during the latter's visit to Toyota workshops to guarantee Customer Satisfaction and Retention.

What you will do

• Ensures that Reception area is well managed and operates smoothly for high level of efficiency and customer satisfaction.

• Ensure high level of Customer Satisfaction for customer Retention and business development.

• Carry out pre-booking of vehicles for Service to ensure proper workshop loading.

• Ensure vehicle is received efficiently and in a professional manner to assure customer that his vehicle is in safe hands.

• Ensure job card is opened efficiently and accurately for quick and correct execution of the job and once the job is completed; raise necessary invoices to ensure timely delivery and collection of payment from customers.

• Ensure effective personal and telephonic communication with customers regarding charges, approvals and negotiations.

المهارات

Required Skills to be successful

• Ability to provide outstanding customer service

• Ability to maintain strong administration and presentation skills

• Ability to communicate in a clear, concise, understandable manner and listen attentively to others to understand material, and provide instructions to all employees.

• Ability to operate all equipment necessary to perform their job.

About the Team

The team is a group of 8 , highly motivated, collaborative and fun .All of them will be reporting to the reception supervisor who will be reporting to After Sales Manager .

What equips you for the role

• Bachelor’s degree/University degree or equivalent experience

• Minimum Experience: 3 to 5 years of experience in automotive industry or similar role.