Customer Retention
Job Description
Job Purpose
Assist and support all sales channels employees as part of sales support team
Job Accountabilities
- Checking ci-net database for un-uploaded transactions and then notifying relevant employees.
- Coordinate with various Consumer Banking department / teams in a timely basis.
- Following up with the branches for any e-loan missing documents on a weekly basis.
- Comparing ci-net bills monthly depending on actual number of cards and loans sales.
- Communicate with branches to send original documents of the pending loans.
- Remove customers who are leaving GBK to other banks from the CSC system.
- Reduce the number of rejected loans and credit cards applications (second review) to achieve pre-set annual sales of the targeted receivables.
- Corporate Governance and compliance: Work fully within: risk policies and procedures and all compliance regulations
- Ci-Net Monitoring (Maintain Monthly Bill Below a certain targeted amount set by the management)
- Reduced percentage of Rejected Loans & Credit Card Applications by a certain targeted number set by the management)
- Effective handling of customer issues and customer satisfaction
- Compliance with operational procedures and instructions, risk policies.
Education & Qualification
Bachelors Banking
Knowledge
Good knowledge of branch network Knowledgeable of customers psychology, bank products and services
Experience
Minimum 2 years experience in retail banking
Job Details
Employment Types:
Full time
Industry:
Banking / Accounting / Financial Services
Function:
Sales / Business Development
Roles:
Sales Exec / Sales Representative
