Technical Coordinator

3 أبريل، 2023

0 0 2 دقائق

الوصف الوظيفي

Technical Coordinator I AFET I Dubai, UAE

Overview of the role:

Coordinate with the call centre and ensure all the complains are registered in CAFM system and updated on a timely manner as per SLA/KPI. Prepare estimations and quotations.

What you will do:

Key Accountability -1

Responsible for :

Prepare the estimation and quotations as per contract SLA.
Submit to client the commercial proposals.
Support Engineer in scheduling the works.
Open the SR on the CAFM system for all received complains.
Close all the CM/RM SR in the system and maintain records.
Coordinate with Supervisors to collect data for service entries.
Ensure that all service reports are entered in the system without any errors.
Do the labour hour posting on the SKM system
Maintain service report files in a standard manner for future reference and audit purpose.

Key Accountability -2

Responsible for :

Contribute to the development of a customer focused service and a positive corporate image, including the maintenance of good working relationship with client, client representatives.
Achieve and enhance customer satisfaction by meeting and /or exceeding the customer requirements, SLA’s, KPI’s.
Meeting, reporting client at regular intervals to maintain good communication and rapport with client and clients team

Key Accountability -3

Responsible for :

Contribute to safe systems of work and the development of quality management system by ensuring all work practices comply with relevant safety standard.
Ensure that measures to protect personal safety and well-being are always in place and that personal actions do not jeopardize the safety and well-being of others
Implement all HSE policy, Safe Operating Procedures, and Safe Work Instructions (tool box talk) – thus preventing potential incidents at all times

المهارات

Required Skills to be successful:

Job-Specific Skills:

Ability to read the service reports.
Adequate skills of document controlling.
Ability to prepare estimations/quotations, method statements, risk assessments, permit to work for various maintenance activities.
Ability to clearly communicate with client, team, managers and other stake holders
Ability to work with computer aided facilities management system (CAFM) and mobility
Ability to understand and work with commercial requirements like plan cost, budgets limits, profit and loss
Ability to prepare and maintain various documents like inspection reports, handover reports etc.
Willing to continuously upgrade on current industry standards, best practices.
Demonstrate high standard HSE Practices

Job Context:

Define organizational policy and other factors that have a critical impact on the job

Al Futtaim Engineering is a multi-disciplinary engineering company in the UAE, Qatar and lower Gulf Region. Facilities Management division is specialized in providing the facilities maintenance to its customers.
Job holder will play a key role to meet and enhance the customer requirement in line with the company’s policy and objective
Able to communicate effectively at all levels; speak & write
Ability to listen to customer, empathies’ and provide appropriate solutions to achieve s satisfactory results.
Concern for the quality of one’s work, other workers and the organisation as whole.
Effective Team Player, participate in employee engagement activities
Should be able to work in shifts across any Emirates

What equips you for the role:

Minimum Qualifications and Knowledge: