وظائف الأماراتوظائف بيت الامارات
Guest Relations Officer
Guest Relations Officer
الوصف الوظيفي
UAE National Guest Relations Officer | AL Futtaim Automotive | Volvo | Dubai
Overview of the role:
- The primary focus of the role is to receive customers and ensure a smooth transfer to the sales department whilst establishing the customers’ requirements.
What you will do:
- Welcome all Showroom visitors, log reasons for visit and forwarding to relevant team members.
- Providing excellent and a delightful customer experience as per company policy and procedures.
- Resolving customer queries promptly, within company guidelines, before escalating to higher level if necessary.
- Attending to customer needs, understand their requirements so that maximum number of enquiries are handled quickly and forwarded on responsibly.
- Logging Visits (including time, date and visitor details).
- Maintaining an up to date knowledge of personnel and procedures.
- Delivering a warm welcome to all walk-in customers quickly and as proficiently as possible, by coordinating with employees and customers.
المهارات
Required Skills to be successful:
1.- Customer management and coordination experience
2.- Communication skills
3.- Timely Resolution
4.- Proficient in Microsoft Office
About the Team:
- The role will report to the Sales Manager and the primary focus of the role is to receive customers and ensure a smooth transfer to the sales department whilst establishing the customers’ requirements.
What equips you for the role:
- Diploma
- 1 years’ experience in customer service
- Proficient in English and Arabic
- Proficient in Microsoft Office skills
تفاصيل الوظيفة
- منطقة الوظيفة
- دبي, الإمارات العربية المتحدة
- قطاع الشركة
- المحاسبة
- طبيعة عمل الشركة
- صاحب عمل (القطاع الخاص)
- الدور الوظيفي
- السياحة والضيافة
- نوع التوظيف
- دوام كامل
- الراتب الشهري
- غير محدد
- عدد الوظائف الشاغرة
- 1
