Customer Service Representative

Customer Service Representative

الوصف الوظيفي

• Identify and assess customers’ needs to achieve satisfaction.
• Cater to client queries by providing accurate data using appropriate communication channels.
• Ensure resolving doubts and queries of customers by providing accurate and suitable information within set deadlines.
• Maintain a systematic list of all customer data consisting of interactions, documents, and other relevant details.
• Collaborate with the managers to stay informed about changes in company rules and new projects.
• Understand client requirements to identify and resolve any shortcomings or flaws in a product.

المهارات

• Proven customer support experience.
• Familiarity with CRM systems and practices.
• Proficient in answering phone calls with professional etiquette and a friendly tone.
• Excellent communication and presentation skills.
• Good time management and organizational skills that contribute to a rise in overall productivity.
• Fluent in operating the latest computer software and online tools.

تفاصيل الوظيفة

منطقة الوظيفة

الشارقة, الإمارات العربية المتحدة

قطاع الشركة

إدارة الممتلكات والمرافق

طبيعة عمل الشركة

صاحب عمل (القطاع الخاص)

الدور الوظيفي

خدمة العملاء ومركز الإتصال

نوع التوظيف

دوام كامل

الراتب الشهري

$3,000 – $4,000

عدد الوظائف الشاغرة

8

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