Front Office Administrator

3 مارس، 2023

0 3 2 دقائق

الوصف الوظيفي

Job summary :

Responsible for operating the main company switchboard, receiving visitors, managing inbound and outbound mail and courier packages. The first point of contact for all visitors. Handle day-to-day reception duties to present a professional image of the organization to external customers and business partners, as well as provide administrative support to the HR & Administration department within company guidelines with the objective to ensure smooth and effective operations of the office

Job Responsibilities

Receives equipment, materials, or supplies ordered verifying against specifications on requisition or other documents
Operate a switchboard and receive visitors so that all callers/visitors are dealt with promptly, courteously, and accurately, Minimum missed/delayed calls
Receive and correctly route incoming and outgoing telephone calls at a switchboard. Take and distribute accurate messages, Internal/External Customer service
Greet visitors and determine the nature of their visit; issue visitor passes and maintain visitor logs; alert appropriate party of visitor arrival or direct visitors to appropriate office, department or employee, No complaints
Greet visitors and determine the nature of their visit; issue visitor passes and maintain visitor logs; alert appropriate party of visitor arrival or direct visitors to appropriate office, department or employee
Respond to routine inquiries from internal or external sources, for example on the organisation's location, hours of operation, phone numbers, or email address, Correct information provided
Organising and distributing mail, receiving and sending courier packages
Complete, check, and process HR-related forms and documents in accordance with established guidelines so that HR related matters are administered quickly and accurately. Forms may include applications for vacation or leave of absence
Respond to enquiries and assist employees and managers to complete HR-related forms to ensure that the information provided is accurate and complete
Follow-up with employees, managers, or external agencies to verify that the information provided is accurate and complete
Prepare overtime statement & attendance for employees, Data accuracy
Preparing statement for e-dirhams, Maintaining a professional image on the telephone and in person at all times