FSL and Cash Program Coordinator

About Mercy Corps

Mercy Corps is a leading global organization powered by the belief that a better world is possible.
In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions
into action — helping people triumph over adversity and build stronger communities from within.
Now, and for the future.

Program / Department Summary

Mercy Corps, with an established emergency response program in Syria, manages its Northwest Syria (NWS) programming remotely from Amman, Jordan. Mercy Corps implements its Food Security & Livelihoods (FSL) & Cash programming in Northwest Syria (NWS) through direct implementation and partnerships with local, Syria-based organizations. Emergency programming is central to the response and is comprised of outreach, referrals and the delivery of FSL & Cash support and basic needs, including food, resiliency programs or other livelihood interventions.

GENERAL POSITION SUMMARY:

The FSL and Cash Program Coordinator, supports the FSL and Cash Program Manager to ensure the smooth running of FSL and Cash activities through both direct implementation and partnerships. Under the direct supervision of the Program Manager, the Program Coordinator is responsible for coordinating and assisting activities implemented by Mercy Corps and by partner organizations in the program areas.

The position encompasses a wide range of project activities, including design of sector interventions, planning and coordination of high quality interventions, technical oversight, monitoring and verification of activities, supporting budget and proposal development at partner and donor level, collating information collected from partners, reporting to donors, mentoring and coaching of specific partner and MC staff where appropriate, and ensuring that interventions adhere to relevant standards.

ESSENTIAL JOB FUNCTIONS:

1. Project Planning & Project Implementation Follow-up

A. Program Approaches

• Ensure timely assessment, situation analysis and response of the FSL and Cash needs
• Contribute to the design and development of new proposals.
• Develop overall project implementation strategy, systems, approaches, tools, and materials;
• Provide technical support to the FSL and Cash teams in three field locations;
• Supervise data compilation and treatment, and ensure that all trackers are up-to-date, including stock reports.

B. Local organization and Partnership Management

• Follow up activities conducted by local organizations through service contract, ensure documentation and payments
• Help design project frameworks/objectives with local partners, and ensure that the projects funded all meet set criteria and standards and align with the larger MC award(s).
• Develop and maintain systems and protocols to ensure coordinated and effective communication between Mercy Corps team members and the partner organization(s). Alert the Program Manager of these on a regular basis and offer possible solutions.
• Closely follow the implementation of partner activities from the design phase through to implementation and close out.
• Ensure that the team properly maintains project files for each partner, all trackers are up-to-date, and project related deliverables are completed in a timely manner.
• Coordinate Subaward administrative follow-up.

2. Administration and Operational Management of Project Implementation

A. Finance

• Review the BVA(s) and provide accurate project forecasts
• Forecast monthly cash requirements of the project and submit to PM

B. Logistics

• Contribute to the development of Procurement plans
• Send accurate and precise Purchase requests forms in a timely manner, included detailed scope of work / specifications
• Contribute to quality control plan definition and application in coordination with Operation teams
• Contribute to procurement committees to finalize suppliers’ selection;

C. Administration/HR

• Participate in the recruitment of technical staff (development of organograms, ToRs, elaborating the tests and reviewing them; interviews etc)
• Ensure that project field staff understand and are able to perform their roles and responsibilities
• Follow-up the work plans and day-to-day activities of the project field staff
• Support the work of the project field staff in cooperation with Team Leaders
• Contribute to a positive working environment and good team dynamics
• Contribute to regular appraisals of project field staff (at least officers)
• Manage interpersonal conflicts
• Ensure capacity building among staff in relevant sector

D. Safety

• Ensure compliance with security procedures and policies as determined by country leadership.
• Proactively ensure that team members operate in a secure environment and are aware of policies.

3. Reporting

• Provide regular and timely updates on progress and challenges to Program Manager and other team members
• Draft (internal) narrative reports
• Contribute to drafting of (external) project progress reports, ensuring the quality and accuracy of technical information provided
• FSL and Cash cluster, CWG, Wash Cluster reporting (4ws / plan and capacity reports)
• NFI and shelter Cluster reporting (4ws / plan and capacity reports)

4. Coordination and representation

• Coordination of activities with other sectors and departments of MC in order to ensure rational use of resources and optimum integration
• Active participation and contribution to Clusters (FSL, CWG CCCM & Shelter/ NFI)

Other

• Adherence to all MC policies and procedures as outlined in MC policies and procedure manuals.
• Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission.
• Other duties as assigned.

SUPERVISORY RESPONSIBILITY:

Directly: Senior FSL and Cash Program Officer

Indirectly: FSL and Cash program officers and assistants.

ACCOUNTABILITY: Mercy Corps team members are expected to support all efforts towards accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.

REPORTS DIRECTLY TO: FSL and Cash Program Manager

WORKS DIRECTLY WITH: All Mercy Corps departments and staff as well as staff from partner(s) organizations

KNOWLEDGE AND EXPERIENCE:

• BA/BS or equivalent in international studies, economics, social or other relevant field.
• 5 years of experience in FSL and Cash interventions, and emergency response.
• Experience in Northwest Syria context.
• Experience in market-based approach.
• Experience in agriculture.
• Experience in management of in-kind and vouchers distribution.

• Commitment to local capacity building and past experience of engaging and working with local stakeholders in project design and implementation.
• Solid understanding and experience with local systems strengthening and community-based protection.
• Proven project and budget management experience.
• Excellent assessment, analytical and planning skills, with the ability to link in operational programmes with broader humanitarian and governance issues.
• Effective verbal and written communication, multi-tasking, organizational and prioritization skills.
• Proven ability supporting proposal development and writing.
• Experience in donor reporting.
• Experience in Remote project management.

Skills:

• High level of proficiency in written and spoken Arabic and English
• Demonstrated ability to lead and manage teams.
• Ability to be flexible in demanding situations.
• Ability to work independently and as a part of the team.
• Honest, hardworking and committed to community work.
• Willingness and ability to work with groups of various cultural, social, religious and ethnic backgrounds.
• Politically and culturally sensitive with qualities of patience, tact and diplomacy

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development

Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.

We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.

As a safeguarding measure, Mercy Corps screens all potential US-Based employees. This is done following the conclusion of recruitment and prior to assuming full employment.

Our screening process is designed to be transparent and completed in partnership with new Team Members. You will have the opportunity to disclose any prior convictions at the conclusion of the recruitment process before the check is initiated. We ask that you do not disclose any prior convictions in your application materials or during the recruitment process.

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