Customer Support Executive
Certify It are a multi-service organization that specialize in digitizing applications and paperwork services. We provide high-quality solutions to help businesses and individuals simplify their document processing needs.
At Certify It, we are committed to delivering efficient and reliable services that provide real value to our clients. We understand the challenges faced by organizations and individuals when dealing with large volumes of paperwork, and our mission is to provide user-friendly, cost-effective, and secure document management solutions that are tailored to meet the unique needs of our clients.
We are looking for a dynamic and motivated Customer Support Executive to join our team and provide outstanding support to our online ecommerce services customers. The ideal candidate will have excellent communication skills, a passion for providing exceptional customer service, and a desire to go above and beyond to help customers succeed.
Responsibilities:
- Handle customer inquiries and support requests via email, phone, and chat in a timely and professional manner
- Troubleshoot and resolve customer issues and complaints to ensure customer satisfaction
- Work closely with other teams such as product development and marketing to provide customer feedback and suggestions for improvement
- Maintain up-to-date knowledge of our products, services, and processes to provide accurate and timely assistance to customers
- Collaborate with team members to develop and implement support strategies and processes that improve customer experience
Qualifications:
- Bachelor's degree in business, marketing, or a related field
- Experience working with US and British customers.
- 5 years of experience in customer service or support roles, preferably in an online ecommerce environment
- Excellent communication skills, both written and verbal
- Ability to multitask and work in a fast-paced environment
- Strong problem-solving skills and ability to think creatively to find solutions
- Ability to work well independently as well as part of a team
If you are passionate about providing exceptional customer service and thrive in a fast-paced, dynamic environment, we want to hear from you! Please submit your resume and a cover letter highlighting your qualifications and experience.
