Order Fulfillment Executive

16 فبراير، 2023

0 3 دقيقة واحدة

الوصف الوظيفي

WORKSPACE is looking for a passionate and dedicated back office “Order Fulfillment Executive”

Job Description

Answer phone calls in a more professional manner and provide information about products and services as required by the callers
Taking or canceling orders, and obtaining details of customer complaints
Keep records of interactions and transactions of customers; keeping a record of details of customer complaints, inquiries, and comments
Process orders, applications, and forms
Render administrative support to other customer care team members when the need arises, or as instructed
Follow up customers and their complaints; ensuring that customer’s requests are attended to accordingly
Manage a team of customer service representatives in dealing with complaints and inquiries. This will depend on the size of the company
Establish and monitor the standards for customer service in the company.
Identify tasks critical to keeping customer satisfaction levels in check
Select, hire, and train new team members
Network with various departments and groups that are involved in customer support, orders, and processing
Ensure maximized productivity and minimized costs
Encourage and motivate team members for continuance of quality service delivery

Requirements and Qualifications

High school diploma or graduate in any discipline required
Customer service experience preferred
Excellent communication skills, both verbal and written
Ability to communicate and interact with all kinds of people (both externally with customers, and internally with company team members and other departments)
Motivated, energetic, driven work ethic
Time management skills

Benefits:

Be a part of a growing team and company!

NOTE: Only shortlisted applicants will be contacted. Please accept our utmost appreciation for your interest in joining WORKSPACE.

Job Types: Full-time, Permanent

Job Type: Full-time

Salary: From AED4,000.00 per month

Experience:

Application Deadline: 25/02/2023

Experience:

16 فبراير، 2023

0 3 دقيقة واحدة