IT Coordinator

5 فبراير، 2023

0 4 2 دقائق

IT Coordinator

الوصف الوظيفي

JOB RESPONSIBILITIES – COORDINATOR:

Manage day to day staff scheduling
Acting as single point of contact for customer issues & escalations and delegate authority on specific subjects
Ensure all sites are visited and incidents/request solved within KPI
Manage response to computer related request and incidents
Provide installation and upgrade services of supported hardware and software
Support of key engineering applications at use within the business

JOB RESPONSIBILITIES –TECHNICAL SUPPORT:

The LTS will provide client specific IT support to the End Users, handle IT related problems in order of priority and within the optimum time scale, in accordance with procedures and project SLA’s.
This role will require an individual to solve customer support issues by visiting the customer’s location and may involve supporting multiple facilities.
The LTS interfaces with the Service Desk and other support teams to achieve the deliverables supporting the IT Services contract. Candidates will be required to have basic PC support knowledge and experience with common support tools.

MANAGING THE DAY-TO-DAY ACTIVITIES OF THE TEAM ON THE GROUND:

Delegating tasks to team members.
Excellent oral and written communication skills
Customer oriented (Service awareness)
Excellent interpersonal skills
Experience with coaching members on achieving goals
Team Player profile, able to organize and coordinate team members
Analytical Thinking skills
Problem Solving skills/Resolve conflict/Navigator
Able to adapt in a fast-evolving technology environment and ability to learn
Able to assume day to day responsibilities generating specific deliverables
Able to deliver service to Senior Executive people
Ability and willingness to work outside of office hours as well as be available 'on call'
Proactive attitude
Flexibility
Stability / Stress tolerance

REQUIRED COMPETENCE, EXPERIENCE, AND EDUCATION:

English and local fluency
2-3 Years’ experience in an IT Support Role
PC (Desktops/Laptops) – Hardware and Software Troubleshooting
Ability to resolve Windows 7 and Windows 10 Operating System Errors
Basic Network troubleshooting skills and knowledge
Proficient in Microsoft Office latest Suites
Understanding of Symantec Endpoint Protection software
ITSM Tool Set (Ticket Management Software) preferred
Correctly track incidents and calls timely and accurately
Basic Knowledge of Microsoft Active Directory
Microsoft Group Policy Objects experience
Implement virus detection and eradication procedures
Diagnose printer and other peripheral device failures and implement solutions
Provide installation and upgrade services of supported hardware and software
Hardware installation, movement and de-installation
Diagnosing problems concerning personal hardware (PCs, laptops, printers, scanners etc.)
Support of key engineering applications at use within the business
Basic support of tablets/smart devices

5 فبراير، 2023

0 4 2 دقائق