Microsoft 365 Onboarding Engineer
Microsoft 365 Onboarding Engineer
Job Title: Microsoft 365 Onboarding Engineer
Hours: Monday to Friday 4pm-1am
Location: Amman
Travel Required: None
Job Description
Our organization is a fast-growing professional services firm that manages Information Technology (IT) for our clients. Our clients are small and medium businesses that usually range between 5 to 50 employees located in the United States. Our firm acts as the IT department for our clients. Typical hours are Monday through Friday from 4pm to 1am local time ranging from 40 to 48 hours per week and available for emergencies. In your role as Onboarding Engineer, you will onboard our new clients to the Microsoft 365 platform. Candidates should possess strong problem-solving, analytical and communications skills in addition to in-depth technical knowledge of systems hardware and software.
Job Summary
We are looking for a Microsoft 365 Onboarding Engineer to join us as we build cutting-edge technology solutions! You will be the main point of contact and responsible for onboarding new clients to the Microsoft 365 Platform. You’ll be doing both the technical work and the communication with the client as you onboard them and transition them to the M365 platform.
Typical Duties
- Act as the single point of contact during the onboarding process
- Documentation of systems
- Setup of the new client’s platform
- Training clients on how to use new platform
- Technical lead on the client cut over to new systems.
- Communicate with customers as required: keeping them informed of onboarding progress, notifying them of updates, schedules and answering questions.
Responsibilities
- Execute, manage, and lead clients through the M365 Onboarding technical process.
- Assist M365 clients with configuration of onboarding tools and processes technology.
- Ability to work in a team and communicate effectively. For example, verbal and/or email communication with others (clients, team members, etc.) to exchange information.
- Make quick, accurate decisions without supervision.
- Ability to run Zoom meetings with clients to go over onboarding workbook.
- Update client documentation in our system.
- Enter all work as service tickets into the CRM system.
Skills
Qualifications
- Excellent command of the English language (written and spoken)
- Strong desire to learn and expand your knowledge base
- Ability to multi-task and adapt to changes quickly
- Excellent verbal and written communication skills. Interpersonal skills: such as phone skills, communication skills, active listening, and customer-care
Technical Skills
· 2+ years' experience specific to deploying or supporting Microsoft Office 365 users.
· Experience with and understanding of mail transport fundamentals (POP/IMAP/SMTP), as well as networking fundamentals.
· Knowledge of DNS, Message Trace Tools, MX and SPF Records, Block Lists, SPAM, Email Filtering and Virus Protection.
· Experience with configuring mail clients (Outlook or other).
· Basic understanding of Active Directory.
· Basic understanding of Microsoft Exchange server or other mail systems.
· Experience in Mobile Device Management and security (MDM).
· Demonstrated IT Administrative working knowledge with Office 365, Active Directory, Operating Systems, Networking, Personal Computing Devices.
· Experience with migrations in Exchange and/or migrations and hybrid migrations to O365.
Education and Experience
- BS or equivalent experience and training required
- Actively pursuing advanced technical Microsoft certifications such O365, SharePoint, etc.
- Excellent command of the English language (written and spoken)
