Collection Call Center Agent

1 فبراير، 2023

0 1 دقيقة واحدة

الوصف الوظيفي

Collect payments on past due bills.
Create a list of people who have not made payments.
Organize list according to severity of delinquency.
Locate customers using credit bureau information, background checks, loan documents, and other paperwork or databases.
Call customers using telephone.
Utilize computer systems to handle skip tracing.
Inform clients of overdue accounts and amount currently owed.
Attempt to collect payment.
Review terms of sale or loan documents.
Ensure all customer information is correct, including phone numbers and addresses.
Listen to customer's story and determine if debt can be collected.
Set up repayment plans and new terms of sale.
Offer advice or refer customers to debt counselors.
Record new commitment to repay debt.
Send statements of delinquencies to credit bureau.
Initiate repossession proceedings or hand over account to law practice that specializes in debt collection.
Purge records if debt has been satisfied.
Report satisfied debts to credit bureaus.
Follow federal and state laws dealing with debt collection.
Print reports for management.
Purge records from deceased people.

Debt collection certification or training preferred.
Proficiency in debt collection software
A minimum of 2 years experience in sales, customer service, or telemarketing.
Previous debt collection experience will be advantageous.
Experience in developing and enacting debt recovery plans and strategies to prevent losses.
Exceptional ability to communicate with debtors to negotiate debt payment plans.
Ability to collaborate on debt collection efforts with other departments and institutions.
Experience in tracking down defaulters by searching publicly available databases and records.
Exceptional recordkeeping and interpersonal skills.