وظائف الخليجوظائف بيت الخليج
Call Center Manager
Call Center Manager
الوصف الوظيفي
- Manage daily operations and smooth running of the call centre through the effective use of resources.
- Responsible for meeting and setting customer service targets and planning areas of improvement or development, ensuring that calls and emails are attended by staff within agreed time scales and in an appropriate manner.
- Manage call centre expenditure within company guidelines and ensure maximum ROI.
- Responsible for coordinating and motivating call centre staff and managing staff recruitment. Furthermore, determine call centre operational strategies by conducting needs assessments and performance reviews, defining user requirements, establishing technical specifications and production, productivity, quality, and customer-service standards contributing information and analysis to organizational strategic plans and studies.
- Ensure that the Company and the Manufacturer’s brand values are upheld in all communications and activities, and maintain the highest level of professionalism and values, acting as a Company Ambassador at all times.
- Train and onboard new Call Center Agents as required to meet quotas.
- Set daily objectives to guide the call centre agents and streamline the workflow.
- Assess the productivity and efficiency of the customer service team by analyzing relevant stats and data.
- Suggest performance improvement measures by analyzing crucial call centre metrics and statistics.
- Provide coaching and assistance to call centre agents on an ongoing basis.
- Provide detailed information on the total lead volume to the top-level management or designated professional.
الوصف الوظيفي
المهارات
- Must have 5-7 Years of Management experience.
- Must be a professional call centre individual with experience managing a telesales team.
- Must be well-versed in understanding different parameters associated with customer services, like interaction and engagement.
- Must have an excellent command of managing various activities by adhering to strict deadlines and rules.
- Must be able to convey crucial information in a clear, friendly, and concise manner to the team.
- Must have a good understanding of customer service KPIs and techniques for their accurate evaluation.
- Should be capable of managing essential software and tools like MS Office, CRM, CDK, cloud platforms, and the Company's call centre software.
- Must have Valid Transferable Residency (Visa Article 18).
المهارات
تفاصيل الوظيفة
- منطقة الوظيفة
- الكويت, الكويت
- قطاع الشركة
- وكلاء السيارات
- طبيعة عمل الشركة
- صاحب عمل (القطاع الخاص)
- الدور الوظيفي
- خدمة العملاء ومركز الإتصال
- نوع التوظيف
- دوام كامل
- الراتب الشهري
- غير محدد
- عدد الوظائف الشاغرة
- 1
تفاصيل الوظيفة
المرشح المفضل
- المستوى المهني
- إدارة
- عدد سنوات الخبرة
- الحد الأدنى: 5 الحد الأقصى: 7
- منطقة الإقامة
- الكويت
- الجنسية
- الدول العربية; الكويت; دول مجلس التعاون الخليجي
- الشهادة
- بكالوريوس/ دبلوم عالي
- العمر
- الحد الأدنى: 30 الحد الأقصى: 40
