Programme Assistant (Accountability to Affected Populations) G5

JOB PURPOSE

In particular, under the direct supervision of the AAP Officer, the AAP Programme Assistant will focus on expanding the AAP, CE and CFM (complaints and feedback mechanisms) portfolio of the governmental counterparts WFP Jordan is planning to provide Technical Assistance to.

KEY ACCOUNTABILITIES (not all-inclusive)

1. Provide support and assist in the development and implementation of various activities and processes within the area of Accountability to Affected Populations (AAP), complaints and feedback mechanism (CFM), and community engagement (CE).

2. Support and assist in the assessment, planning and implementation of complaints and feedback mechanism (CFM) processes for government entities and ensure alignment with policies and guidelines.

3. Support the AAP Officer in building knowledge on AAP principles and CFM under the social protection portfolio.

4. Support in building knowledge for social protection activities in case handling and referring process across different CFM channels.

5. Support in capacity building through conducting different types of AAP/CFM trainings for government concerned staff.

6. Support the AAP Officer in the coordination and collaboration with other stakeholders, including government authorities, UN agencies, NGOs and other partners to facilitate CFM implementation, integration and capacity building.

7. Liaise with internal and external stakeholders to support effective implementation of government CFM channels, aligned with CFM standards and manuals.

8. Any other tasks as required.

Skills

STANDARD MINIMUM QUALIFICATIONS

Education: Completion of secondary school education. A post-secondary certificate in the related functional area is desirable.

Experience:

• At least 5 years in relevant working experience.

• Desired experience with a humanitarian organization and operational implementation on AAP, CFM and CE.

• Experience with capacity building and interaction with governmental counterparts would be a plus.

Language: Fluency in oral and written communication in Arabic and intermediate level in English.

KNOWLEDGE & SKILLS

• Proficiency in Windows, MS Office (Word, Excel, PowerPoint, Outlook).

• General knowledge of WFP’s mandate, activities and AAP policies.

• Ability to work independent and take initiative

• Excellent communication skills

4Ps CORE ORGANISATIONAL CAPABILITIES

Purpose

• Understand and communicate the Strategic Objectives: Helps teammates articulate WFP’s Strategic Objectives.
• Be a force for positive change: Suggests potential improvements to team’s work processes to supervisor.
• Make the mission inspiring to our team: Explains the impact of WFP activities in beneficiary communities to teammates.
• Make our mission visible in everyday actions: Articulates how own unit’s responsibilities will serve WFP’s mission.

People

• Look for ways to strengthen people's skills: Trains junior teammates on new skills and capabilities.
• Create an inclusive culture: Seeks opportunities to work with people from different backgrounds.
• Be a coach & provide constructive feedback: Serves as a peer coach for colleagues in same area of work.
• Create an “I will”/”We will” spirit: Tracks progress toward goals and shares this information on a regular basis with supervisor.

Performance

• Encourage innovation & creative solutions: Explores ways to consistently be more efficient and accurate in own areas of work and shares new methods of work with colleagues.
• Focus on getting results: Focuses on getting results and tracks trends in completion rates for own tasks to identify opportunities for efficiency.
• Make commitments and make good on commitments: Takes responsibility for own tasks and notifies supervisor as soon as possible of potential delays in meeting deadlines or commitments.
• Be Decisive: Independently decides what action to take when faced with critical choices in the workplace or in dangerous situations in the field.

Partnership

• Connect and share across WFP units: Suggests opportunities for partnering with other units to supervisor.
• Build strong external partnerships: Identifies opportunities to work with colleagues and partners in the field towards common goals.
• Be politically agile & adaptable: Develops an understanding of the value of WFP’s teams and external partners in fulfilling team’s goals and objectives.
• Be clear about the value WFP brings to partnerships: Aligns own activities with supervisor’s priorities to fulfill internal and external partner needs.

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