Information Communication and Technology (ICT) Specialist

ABOUT THE ICRC

The International Committee of the Red Cross (ICRC) works worldwide to provide humanitarian assistance to people affected by conflict and armed violence. We act in response to emergencies and at the same time promote respect for international humanitarian law. We are an independent and neutral organization, and our mandate stems essentially from the Geneva Conventions of 1949. We work closely with National Red Cross and Red Crescent Societies and with their International Federation to ensure a concerted, rational and rapid humanitarian response to the needs of the victims of armed conflict or any other situation of internal violence. We direct and coordinate the international activities conducted in these situations.

PURPOSE OF THE POST

• ICT Specialist 1 provides mainly ICT front desk services. Under supervision involved in standard ICT installations and troubleshooting.
• Workplace services and first-level user support.
• Standard Installations and troubleshooting.
• Geographical remit : Jordan

ACCOUNTABILITIES AND RESPONSIBILITIES

• Provide day-to-day technical support for end-users of desktop applications, telephones, printers, and computer hardware, set up and monitor computer and communication infrastructures (100%)
• Installs, maintains, repairs and monitors ICT equipment in line with ICRC standards.
• Briefs end-users on standard computer systems (hardware and/or software), provides technical advice and assistance with IT equipment and its use and provides remote support when needed.
• Manages inventory by monitoring database(s) and carrying out regular physical checks; manages stocks.
• Allocates equipment in an efficient manner, taking into account users' needs and ICRC policies.
• Keeps track of equipment allocations, dispatches equipment and follows up on shipments to and from other ICRC sites.
• Keeps technical documentation up to date for all IT installations when relevant
• Comply with the ticketing system (VSM – Virtual Service Management) follow up and handle tickets aligning with the ICRC standards by respecting the KPI’s (Key Performance Indicator) and SLA’s. (Service Level Agreement)

PROFESSIONAL EXPERINCE AND EDUCATION REQUIRED

• Bachelors’ degree (Computer Science, Information technology, or any other related field).
• Good command (spoken and written) of Arabic and English. French is an asset.
• Good ICT knowledge
• Minimum 2 years' troubleshooting experience in an area of the ICT service catalogue (e.g. workplace services, telecommunications, IT, help desk, etc.).
• Microsoft Windows server 2016
• Networking Fundamentals – CCNA is considered an asset.
• Skype for Business environment and MS Teams.
• Ability to provide IT support services including IT hardware/infrastructure support.
• Good understanding on Helpdesk Management – ITIL Foundation is considered an asset.
• Analytical and Problem-solving skills.
• Excellent communications skills and teamworking spirit.

Interested to join? Apply now! The ICRC values diversity and is committed to creating an inclusive working environment. We welcome applications from all qualified candidates.

Please Note: "The position will be filled once we find the right candidate"

ICRC does not charge a fee nor request any favors at any stage of the recruitment process. If the candidate is asked for any fee or service against our Code of Conduct, he/she must report to [email protected] or https://icrc.integrityplatform.org/

“Kindly be informed that the ICRC manages recruitment through the third party and doesn’t keep the files of applicants. For more information please consult the ICRC Rules on personal data protections available here.”

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