Call Center Agent
Call Center Agent
الوصف الوظيفي
Job Summary :
Provide professional customer tele-services by assisting customers in receiving their orders along with recommendations of available related products.
Job Responsibilities
1. Listen to customer orders attentively and tag them in the system without errors.
2. Ensure customer commitments are met within the designated time frame by entering / updating customer orders on a timely basis in transight /designated systems.
3. Inform the customers on the available products to facilitate the upsell and cross-sell of these products.
4. Receive customer complaints, and tag them into the transight /available e-systems.
5. Deal with angry callers and upset customers effectively and transfer them to relevant designated authorities.
6. Receive customer inquiries and transfer them to the concerned person/unit as required.
7. Escalate customer issues to the relevant designated authorities.
8. Provide customers with product and service information.
9. Maintain customer database through timely updates as required by the system.
10. Record all customer calls in the MIS without errors.
11. Keep customers informed on special offers, promotions, and marketing events.
12. Follow-up calls with drivers on delayed orders.
13. Ensure professional communication to customers on delayed /amended orders.
الوصف الوظيفي
المهارات
- Efficient in communicating clearly with the caller by following appropriate telephonic etiquette.
- Adroit multi-tasker with an ability to note important pointers while attending a vital customer call.
- Proficient in using modern communication tools and software for facilitating formal routine processes.
- Smart communicator with the potential to elaborate practical advantages of the company's products.
- Flexibility and openness to innovation and improvement.
المهارات
تفاصيل الوظيفة
- منطقة الوظيفة
- الكويت, الكويت
- قطاع الشركة
- البيع بالتجزئة وبالجملة
- طبيعة عمل الشركة
- صاحب عمل (القطاع الخاص)
- الدور الوظيفي
- خدمة العملاء ومركز الإتصال
- نوع التوظيف
- دوام كامل
- الراتب الشهري
- غير محدد
- عدد الوظائف الشاغرة
- 1
تفاصيل الوظيفة
المرشح المفضل
- منطقة الإقامة
- الكويت
- الجنسية
- الدول العربية
