Food and Hospitality Operations Manager

Food and Hospitality Operations Manager

الوصف الوظيفي

Food and Hospitality Operations Manager | M&S | KSA

ROLE PURPOSE:

The job holder ensures that Food Display Standards in each store meet the M&S UK requirements along with the following responsibilities:

 Ensure every food promotion and food event (Easter, Christmas etc.) is executed with authority

 Ensure BOH standards are as per M&S UK requirements.

 To assess, review and create SOP’s as required.

 Drive Store Associate Training and upskilling programmes as required.

 Manage the tasting schedule within every store.

 Drive appropriate newness on the Café Menu.

 Manage non-stock ordering.

 Manage costs in line with the business needs.

KEY ROLE SPECIFIC ACCOUNTABILITIES:

Drive Sales

 Achieve Food Business Sales, Markdown & Waste KPI’s

 Ensure store financial targets are met

 Identify new opportunities and initiatives to increase sales

Food Display Standards

 Implement consistent standards of operation in line with company

 needs and expectations

 Management of seasonal food displays with V&M team

Food In-Store Promotions and Food Events

 Agree monthly plan with B&M Team

 Work with VM Team to order appropriate POS and props

 Create monthly In-Store Display Pack recommend promotions as required

Food Operational SOP’s

 Trading Safely & Legally (TSL)

 BOH and Freezers Fridges

 Cyclical Counts to correct Stock Files FIFO/LIFO

 Store initiated markdown policy

Food Waste Management and markdown

 Weekly store analysis

 Review and recommend actions post every store visit

Food Knowledge

 Work with HR on requirements

 Conduct Seasonal and Event Workshops to upskill Store Teams

Café Menu

 Work alongside B&M Team and UK Product Development Team to drive existing and seasonal menu

 Manage the sourcing of approved specifications and ingredients in line with UK policies

 Manage the accuracy of the weekly consumption reports for accurate forecasting by the B&M teams

New Store Openings and Not for Sale Items

 Act as a liaison between all business units (B&M, store development, VM, Marketing)

 Order all Crockery and café consumables for each store opening

 Ensure appropriate stock on hand to service BAU Stores

المهارات

Education: Major in Business administration or Hospitality

Experience and Knowledge:

 At least 5 years experience of leading a retail function in a sizeable retailer

 A proven track record in strategic thinking and retail operations

 Able to analyze complex data and make accurate and timely decisions

 An understanding of the key financial and commercial levers in retail management

 Extensive technical knowledge and related certifications for Food Hygiene

 Excellent interpersonal and leadership skills

 Outgoing, positive, willing to take challenges and work under pressure

 A results-driven personality who values teamwork as an integral part of getting great results

تفاصيل الوظيفة

منطقة الوظيفة

الإمارات العربية المتحدة

قطاع الشركة

المحاسبة

طبيعة عمل الشركة

صاحب عمل (القطاع الخاص)

الدور الوظيفي

الإدارة

نوع التوظيف

دوام كامل

الراتب الشهري

غير محدد

عدد الوظائف الشاغرة

1

المرشح المفضل

عدد سنوات الخبرة

الحد الأدنى: 5

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