Programme Associate (Accountability to Affected Populations) G6

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WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP

The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

WHY TO WORK AT WFP?

Join us to make a difference!

SAVING & CHANGING LIVES ❤ Make a difference, the world will notice. We are driven by our mission to fight world hunger and feed people’s dreams of a brighter future.

GLOBAL COMMUNITY 🌍 Build bridges that unite people across the world. Being part of a global, diverse and multicultural community like WFP, will continuously expose you to new ideas and perspectives.

UNLIMITED POSSIBILITIES 💡 Unlock possibilities you never thought you'd find. WFP goes anywhere it is needed and does whatever it takes to get the job done.

ORGANIZATIONAL CONTEXT

WFP is globally known for its ability to deliver food assistance rapidly to people in need. However, to continue responding effectively in challenging contexts while also contributing to longer-term efforts to end hunger, WFP is also committed to analyze the particular needs, capacities, vulnerabilities, priorities and strengths of the affected populations. The AAP Programme Associate will directly contribute to ensure WFP has sound accountability systems in place.

Within the framework of its new Country Strategic Plan (CSP 2023-2027), WFP Jordan has decided to strategically invest on AAP and enhance its internal and external processes. In this regard, the AAP Programme Associate will support WFP Jordan to overall improve the mainstreaming and integration of AAP and community engagement (CE) elements into all programmes and operations, based on WFP policies and guidelines.

JOB PURPOSE

In particular, under the direct supervision of the AAP Officer, the AAP Programme Associate will focus on promoting AAP / CE approaches across programmes, supporting the Communication with Communities (CwC) campaigns, conducting CE initiatives jointly with Field Offices, and acting as AAP Unit’s primary focal point for case management.

KEY ACCOUNTABILITIES (not all-inclusive)

1. Provide AAP / CE technical support in the implementation of WFP's activities in Jordan, with a focus on ensuring that the needs and preferences of affected populations are taken into account.
2. Work in close collaboration with relevant WFP Units, as well as with external partners, to promote AAP in all aspects of WFP's work.
3. Support the AAP Officer in building knowledge on AAP and do-no-harm principles through conducting different types of AAP trainings for CFM staff, field monitors and programme staff as well as Cooperating Partners.
4. Ensure AAP aspects are taken into consideration during assessment, planning, implementation and monitoring in all CO activities and programmes.
5. Conduct regular consultations and engagement activities with affected populations on WFP's areas of operation.
6. Support in preparing thematic and/or operational sensitization plan and drafting all communications with communities’ materials for affected populations.
7. Assist in the collection, analysis and use of data and information on affected populations to inform decision-making and program design.
8. Document the results, lessons learnt, best practices of AAP, CFM and CE in an effort to improve WFP Jordan’s learning process and knowledge capitalization.
9. Act as primary focal point for case management for all the CFM tickets reaching WFP and ensure a timely and effective resolution within pre-defined timeframes.
10. Coordinate with relevant WFP staff and Cooperating Partners on issues related to case management, CwC and CE.
11. Manage WFP Jordan Country office’s Facebook page in coordination with the Communication Unit.
12. Perform other related duties as required.

STANDARD MINIMUM QUALIFICATIONS

Education: Completion of secondary school education. A post-secondary certificate in the related functional area.

Experience:

• At least 6 years in relevant working experience
• Desired experience on programme support (CFM, AAP) in a humanitarian organization and operational implementation.
• Experience with communication with communities, handling complaints, identifying issues, and passing issues on to third parties to resolve as part of a complaints feedback mechanism, would be a plus.
Language: Fluency in oral and written communication in Arabic and intermediate level in English.

KNOWLEDGE & SKILLS

• Proficiency in Windows, MS Office (Word, Excel, PowerPoint, Outlook).
• General knowledge of WFP’s mandate, activities and AAP policies.
• Knowledge of work routines and methods in order to complete processes under minimal supervision.
• Ability to work independent and take initiative
• Experience working with refugees.
• Excellent communication skills

4Ps CORE ORGANISATIONAL CAPABILITIES

Purpose

• Understand and communicate the Strategic Objectives: Coaches team in the most effective ways to communicate WFP’s Strategic Objectives to WFP team and partners in the field.
• Be a force for positive change: Implements new methods or tools to improve team’s work processes and productivity.
• Make the mission inspiring to our team: Maps team’s activities and tasks to specific successes in beneficiary communities to showcase positive impact.
• Make our mission visible in everyday actions: Explains to teammates how each unit contributes to the overall WFP mission.

People

• Look for ways to strengthen people's skills: Identifies skill development opportunities such as training modules or on-the-job experiences for self, colleagues and direct reports.
• Create an inclusive culture: Facilitates team building activities to build rapport in own unit.
• Be a coach & provide constructive feedback: Facilitates the pairing of junior colleagues with coaches within own team.
• Create an “I will”/”We will” spirit: Proactively anticipates potential challenges and develops mitigation plans to ensure that team meets goals and targets.

Performance

• Encourage innovation & creative solutions: Identifies opportunities to be creative in own work and to help team be more innovative and accurate in their respective tasks and areas of work.
• Focus on getting results: Monitors team’s deliverables and provides feedback to ensure outcomes are delivered consistently and accurately.
• Make commitments and make good on commitments: Provides accurate guidance to team on expected responsibilities and tasks, whilst also upholding own commitment to the team.
• Be Decisive: Sets an example and provides guidance to junior team members on when to escalate issues when faced with challenging issues in the workplace or in the field.

Partnership

• Connect and share across WFP units: Facilitates partnerships with other WFP units to accomplish missions in the field.
• Build strong external partnerships: Sets an example and provides guidance to team on how to build relationships with external partners.
• Be politically agile & adaptable: Articulates to colleagues or direct reports the value of contributing to other WFP teams and agency partnerships in fulfilling WFP’s goals and objectives.
• Be clear about the value WFP brings to partnerships: Organizes, monitors, and prioritizes own and team’s efforts to ensure that they will fulfil the needs of internal and external partners.

FUNCTIONAL CAPABILITIES

EXPECTED BENEFITS:

WFP Offers a diverse range of benefits and entitlements including annual, sick and parental leaves, allowance for the eligible spouse and children and UN Joint pension Funds. In addition to a life Changing experience that save and change lives.

WFP is following the UN salary scale in Jordan; the expected net pensionable salary ranges between 20,280 and 25,920 JOD per year; depending on the years of managerial experience in supply chain exceeding the minimum requirements.

TERMS AND CONDITIONS

Applications must be submitted online through WFP e-Recruitment System

• Internal WFP staff can access the VA through the internal WFP CAREER page via the link: http://newgo.wfp.org/services/e-recruitment
• External applicants are kindly requested to follow the link: http://www1.wfp.org/careers/job-openings

Make sure that you answer all mandatory questions accurately and to attach your updated CV in English.

• Join WFP to be part of saving lives and changing lives: https://www.youtube.com/watch?v=N4rFCbNDXiw&feature=youtu.behttp://ar.wfp.org/videos/recruitment-video-ar

Only short-listed candidates will be contacted.

DEADLINE FOR APPLICATIONS

1 February 2023

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WFP has a zero-tolerance approach to conduct such as fraud, sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. All selected candidates will be expected to adhere to WFP’s standards of conduct and will therefore undergo rigorous background verification internally or through third parties. Selected candidates will also be required to provide additional information as part of the verification exercise. Misrepresentation of information provided during the recruitment process may lead to disqualification or termination of employment

WFP will not request payment at any stage of the recruitment process including at the offer stage. Any requests for payment should be refused and reported to local law enforcement authorities for appropriate action.

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