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Creates a warm, friendly and welcoming atmosphere for all guests.
Is available to answer any questions, or resolve any problems that the guests may have, always aiming to do whatever they reasonably can to ensure that guests have the best possible holiday. To enable this, is knowledgeable about the area, its facilities and attractions, the Purple Summer website and the Staff Manual.
Refers any complaints to Beck and the Resort Manager.
Helps clients arrange leisure activities, restaurant bookings and day trips where requested.
Ensures that all guests are provided with welcome literature and emergency contact information.
Ensures an effective handover to the relief team (who provide cover on your day off) so that the standard of service is maintained.
Leads in the coordination and resolution of all matters relating to the day to day running of the villa, the assignment of work within the villa team and the well-being of the guests.
المهارات
Past experience in villa management
Excellent management, operations and administrative skills.
