Banking Customer Service

The job duties of a bank customer service representative can vary by employer and depend on whether the representative works with customers over the phone or face-to-face in a branch location. All representatives can expect to:

• Answer questions about account types and banking products, such as CDs, money market accounts, loans and credit cards
• Check on the status of customer accounts and track checks and payments
• Review and explain account charges
• Assist banking customers who are victims of fraud, theft or identity theft
• Assist customers with replacing lost or stolen credit or debit cards
• Assist with address changes

Qualifications

• Bachelor's degree at (LAW – Commerce – Business – IT – Language & Translation – Computer Science
• Very Good english level up to Excellent (A2:B1)
• Done military service and graduated
• Professional way of talking

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