وظائف أفريقياوظائف بيت أفريقيا
Applications Service Desk Administrator
Applications Service Desk Administrator
الوصف الوظيفي
- Resolving incoming client and personnel IT queries remotely via email and phone, or at the office.
- Display a high level of critical thinking in cross-functional/ technical process analysis and problem resolution for related Application which lead to resolve this incident.
- Documenting processes and maintaining service desk records.
- Perform 1st level support for applications.
- Distribute incidents for Application team according to IT Policy and procedures for 2nd and 3rd level of support.
- Conduct weekly review with up level managers or business users for their related incidents or CRs.
- Maintain highly focused user oriented support in order to align with SLA for KABLI GROUPE of Companies.
- Provide weekly report for related incidents and CRs application related wise.
- Ensure compliance with organizational / Department policies, Procedures and quality standards in the Application Service Desk Administration.
- Ensure that appropriate action is taken to investigate and resolve incidents and problems in systems and services related to Data Center, Cloud Hosting, Systems and Networks.
- Working closely with other IT Teams and other systems vendors to maintain agreed IT application vision and targets.
- Do reporting for activities and tasks for Direct Manager (Operation & Maintenance section Manager) or other up level managers if needed.
- Provide level of support needed (2nd, 3rd, ..etc.) / Problem Management for Systems, Networks to ensure smooth operations.
- Provide enough contribution (scenario testing/ work flow testing/ technical process analysis) to Projects assigned by Network & Telecom. Section Manager/ IT PMO / IT Director / Head.
- Maintain and support physical count for Data Center equipment and active /passive network equipment as IT Assets related every quarter.
- Ensures the Training (IT staff if needed or requested)/ DRCL (Daily Routine Checklist logs)/ Support documentation related to Data Center and Systems network.
- Do Business / Technical Reporting to Network & Telecommunications Section Manager as a direct Manager or other top line Managers in demands.
- Work with other departments to satisfy their daily needs to overcome any IT incidents they have.
- Execute any needed tasks related to IT provided by Operation & Maintenance Section Manager /IT Head/ Director in order to enhance work / IT Service Output.
الوصف الوظيفي
المهارات
- Excellent verbal and written communication skills in English and Arabic.
- Willingness to adapt to technology changes.
- Solid understanding of customer service.
- Diagnosis skills of Business /technical issues.
- Ability to multi-task and adapt to changes quickly.
- Service awareness of all organization’s key IT service for which support is being provided.
- Ability to work under pressure.
المهارات
تفاصيل الوظيفة
- منطقة الوظيفة
- القاهرة, مصر
- قطاع الشركة
- صناعة أجهزة الكمبيوتر والتقنيات العالية
- طبيعة عمل الشركة
- صاحب عمل (القطاع الخاص)
- الدور الوظيفي
- إدارية
- نوع التوظيف
- دوام كامل
- الراتب الشهري
- غير محدد
- عدد الوظائف الشاغرة
- 1
تفاصيل الوظيفة
المرشح المفضل
- منطقة الإقامة
- القاهرة,مصر
