IT Operations Officer P3 – RBD, Western Africa

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WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

Are you an experienced IT Operations professional interested in further developing your professional experience while contributing to ending global hunger? Are you passionate about helping those in need? Would you like to join a global organization investing in its people?
If so, an exciting & fulfilling career awaits you! Join our diverse and passionate team that works on varied and international projects directly contributing to saving & changing millions of lives around the globe.

DEADLINE FOR APPLICATIONS

Applications must be submitted by Sunday, February 5, 2023 (11:59 PM CET)

WHO WE ARE

The United Nations World Food Programme (WFP), a highly prestigious, reputable & world’s largest humanitarian organization, operates in more than 120 countries and territories, bringing life-saving assistance in emergencies, building pathways to peace, stability, and prosperity for people recovering from conflict, disasters and the impact of climate change and supporting sustainable and resilient livelihoods for a world with zero hunger.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high-performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP, visit our website: UN World Food Programme (WFP), and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, and Twitter.

WHY JOIN US?

• WFP is a 2020 Nobel Peace Prize Laureate
• WFP offers a highly inclusive, diverse, and multicultural working environment
• WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities
• A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe
• We offer an attractive compensation package (please refer to the Terms and Conditions section)

ORGANIZATIONAL CONTEXT

These jobs are found in Country Offices (COs), Regional Bureaux (RBs), and Headquarters (HQ). Job holders report to the Division/Regional/Country Director or the designate, and work under the functional supervision of the Director, Information Technology (IT).
Job holders manage a small team of staff to ensure plans are implemented across an assigned area. They work independently, using technical knowledge and expertise to provide recommendations on design and development of systems, and implement projects. They conduct more complex analysis, develop and propose creative solutions to problems, and identify opportunities for improvements. May be involved in strategic planning and policy development.

JOB PURPOSE

There are a number of key themes that the Business in Country Offices (COs) need to enable the Country Strategic Plans and ongoing operations in the country. Strategically aligning the TEC organization in the field to these needs will ensure CO operations are set up for success. TEC is committed to having a technical service that underpins the regional and country operations and ensures that all the WFP staff are enabled to do their day-to-day work efficiently and effectively.
In this context, under the supervision of the RITO – and in accordance with WFP corporate IT standards/policies, the IT-Infrastructure-Manager (in collaboration with HQ TEC Teams) will lead the planning, design, implementation, operation, and optimization of the IT infrastructure services to support the field offices needs within the Region. He/She will be the technical lead for the rollout of ongoing corporate IT services/technologies.

KEY ACCOUNTABILITIES (not all-inclusive)

Under the supervision of the Regional IT Officer, and in collaboration with TEC Division, the Regional IT Operations Officer (IT Infrasture Manager) will be responsible for the following key duties:

Tech lead for the delivery of ongoing new Corporate IT projects in COs

Among those major projects, it is worth mentioning:

• IT Infrastructure modernization: migration of legacy IT assets while creating a resilient, cost-effective IT infrastructure that takes advantage of emerging technologies
• Rollout of Windows Autopilot for Modern Device Provisioning, used to set up and preconfigure new devices, without the need for physical IT support.
• Roll-out of Microsoft Intune solution for Mobile Device Management – BYOD & Corporate Device Management
• UAS/Drone trainings delivery to COs & Partners to support Programme activities
• UN Business Operations Strategy (BOS) / Common Back Office (CBO): Lead Senegal Diamniadio UN House Common-IT-Services implementation, as well as supporting COs with their BOS/CBO projects​

Coordination of UAS/Drones services

• Contribute expertise and experience in representing the region in the Global Working-Group in charge of shaping the future of drone technology in the humanitarian space, concentrating on the thematic areas such as Ethics, Regulations and Operations, Imagery and Connectivity.
• Advice and support the COs on the use of drone technologies to support programme activities.
• Coordinate the rollout of UAS services to provides information for decision-making in emergencies and expand it gradually to steady-state operations.

Strategy and Planning

• Designates direction for Network, Cybersecurity and Business Continuity, Telephony/UC and Audio/Video Conferencing, Servers/Application/Virtualization/Storage/Backup services in accordance with WFP corporate IT standards
• Coordinate effective support from external contractors/partners and other UN agencies as necessary
• Assist with IT contracts and budgets planning
• Contribute to short- and long-term planning to meet requirements.
• Capacity planning – Develops and implements strategies to identify future business needs and corresponding services/technology capacity needs.
• Assesses IT performance to ensure that it meets the present and future needs of the business.

Design/Develop

• Works with local/CO IT teams to support in IT requirements gathering.
• Determines requirements impact on existing infrastructure, processes and systems.
• Ensures proper communication/review of requirements and integration for impacted areas.
• Explains to non-SME's how the proposed solution will support their requirements.
• Setup IT Infrastructures by leading the design, system configuration and coordinating system installation, documentation following corporate standards;
• Design and implementation of new solutions
• Optimize existing IT systems to reduce costs and increase productivity
• Advice on preparation of bids and IT services negotiation with Suppliers/Service-Providers

OTHER DUTIES

Deployment

• Advice and assists with the installation, configuration and maintenance of IT solution/system.
• Coordinates and leads major deployment and review of new, modified or enhanced system hardware and software components or services

Operation/Administration/Optimization

• Maximizes IT performance by monitoring performance, analyses and recommends the implementation of software or hardware changes – or fine tuning – to rectify any deficiencies or to enhance performance.
• Troubleshoots IT issues, schedules upgrade and collaborates with TECM Team on IT optimization;
• Support and administration of firewall environments in line with IT security policy;
• Upgrades IT equipment to latest stable firmware releases;
• Monitors network traffic to identify failures or to spot potential performance or bottleneck issues-and take.
• Recommends IT design changes/enhancements for improved systems availability and performance.

Audio & Video Conferencing

• Lead the planning implementation, operation and maintenance of audio and video conferencing systems: advice and support sets-up of multiple-point conferencing for meetings, sharing of documents, computer displayed information and whiteboard.
• Coordinate and guide the COs IT staff in the installation and operation of video-teleconferencing systems (VTC), liaise with HQ for the scheduling of VTC events and compliance to the defined corporate standard

Production Support

• Provides 2nd Level support for major network related activities and incidents, including investigation of network issues and liaises with ITSD, TECM and third-parties as necessary.
• Troubleshoots, diagnoses, and resolves problems.
• Documents problems and resolutions for future reference.

Policies, Processes & Standards

• Ensure adherence to policies, processes and standards.

Cybersecurity and Business Continuity

• Cybersecurity including management of Access Control, Antivirus/Antimalware software, behavioural analytics, data loss prevention, firewalls/UTM, Mobile devices security, access rights, password protection, Network segmentation, VPNs, Web-Security, Wired/Wireless security, Security information and Event management etc.
• Assess risks, identifying critical IT service and system dependencies and define and implement cost- justifiable countermeasures/contingency plan
• Guidance on the development of a comprehensive disaster recovery plans.

Vendor/Suppliers Management:

• Works with vendors/suppliers to resolve IT problems.
• Support in negotiation efforts for contracts with external vendors/suppliers or individuals.
• IT Services Level Management (SLR/SLA) and review of Services Level Achievements against SLA targets.

Research/Evaluation

• Conducts technical research on IT upgrades and components to determine feasibility, cost, time required, and compatibility with current system.
• Evaluates, selects and implements tools to improve the quality and effectiveness for monitoring/administration tasks and enhance security levels.

QUALIFICATIONS AND KEY REQUIREMENTS

EDUCATION:

• University degree in Computer Sciences, IT Engineering, Mathematics/Physics or related fields.
• Additional certifications related to Network Management is highly desirable.
• UAS/Drones technology certification is required.

EXPERIENCE:

• At least 5 years of postgraduate progressively responsible professional experience in providing IT services/solutions, with the most recent 3 years in Networking and Telecommunications area;
• Experience in IT environments, preferably in large international organizations
• A significant level of ‘Hands On’ Cisco technology experience is required
• Experience working in a team-oriented, collaborative environment, and good customer service orientation
• Experience/Knowledge of WFP Corporate IT standards architecture/infrastructure would be an asset.

LANGUAGES:

• Fluency (level C) in English language.
• Fluency (level C) in French language.

MORE ABOUT YOU

You have

• Good general IT skills with strong skill level in Networking and Telecommunications area.
• Knowledge of information Systems Security, IT Infrastructure technologies
• Conscientious and efficient in meeting commitments, observing deadlines and achieving results
• Knowledge and Experience across Best Practice Methodologies such as ITIL.
• A willingness and ability to travel domestically and internationally as necessary.

WFP LEADERSHIP FRAMEWORK

These are the common standards of behaviour that guide HOW we work together to accomplish our mission.

Leads by Example with Integrity	Drives Results and Delivers on Commitments	Fosters Inclusive and Collaborative Teamwork	Applies Strategic Thinking	Builds and Maintains Sustainable Partnerships
Lives the WFP values and shows humanity and integrity by role modelling care for others	Delivers on commitments and adapts readily to change	Is inclusive and collaborative, and contributes to a culture of learning and personal growth	Demonstrates commitment to gather perspectives, analyse options and risks, and propose new ways of doing things	Builds and nurtures external partnerships and collaborates with partners to deliver common objectives

Different expectations of behaviour are defined depending on your grade and role/responsibilities within WFP.

TERMS AND CONDITIONS

• This is an International Professional position and is open to all nationalities.
• Mobility is and continues to be, a core contractual requirement in WFP.
• The selected candidate will be employed on a fixed term as well as a rotational contract with a probationary period of one year.​
• This position is open to both internal and external candidates.
• WFP offers an attractive compensation and benefits package, including basic salary, post adjustment, relocation entitlement, travel, visa and shipment allowances, 30 days’ annual leave, home leave, an education grant for dependent children, a pension plan, and medical insurance. For more information, visit https://icsc.un.org/
• The selected candidate will be required to relocate to Dakar, Senegal to take up this assignment.

REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

• We strongly recommend that your profile is accurate, complete, and includes your employment records, academic qualifications, language skills and UN Grade (if applicable).
• Once your profile is completed, please apply, and submit your application.
• Please make sure you upload your professional CV in the English language
• Kindly note the only documents you will need to submit at this time are your CV and Cover Letter
• Additional documents such as passport, recommendation letters, academic certificates, etc. may potentially be requested at a future time
• Please contact us at wfprecruitment@wfp.org in case you face any challenges with submitting your application.
• Only shortlisted candidates will be notified.

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All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.

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