اعلان توظيف صادر في مجال خدمة العملاء

وصف الوظيفة:

عن هذه الوظيفة

• Work in an energetic call center environment answering inquiries coming through live chat calls, emails, or social media. Listen to customers’ questions and concerns, and provide answers or responses.
• Provide total customer service by asking questions and listening to customers in order to understand their needs, requests, or problems while identifying sales and up-selling opportunities that will drive additional revenue for the company.
• Review or make changes to customer accounts.
• Handle returns or complaints. Record details of customer contacts and actions are taken. Research answers or solutions as needed.
• Help retain customers by answering customer questions and complaints in a helpful and professional manner.
• Refer and/or escalate customers to supervisors, managers, or others who can help when and if needed.

• Diploma, priority will be given to BA in marketing or business;
• Minimum of 1-year work experience providing service directly to customers;
• High interpersonal skills, ability to create positive interactions with customers;
• Fluency in English with creative writing skills (both English and Arabic)
• Energetic and enthusiastic.

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