Project Manager-EN
As a Project Manager , you will drive a variety of project initiatives with an impact on SITA’s CX program. This position offers an opportunity to work in a dynamic environment with colleagues and partners located in different parts of the world. Success in this role means you pay attention to detail, be sensitive to schedules and budgets, possess influencing skills, and enjoy working with others of diverse backgrounds.
SITA's focus on Continuous Improvement and Customer Experience led to a series of initiatives launched or planned in 2022 that aim to revamp the CX strategy and the Listening (Voice of the Customer) Program. To deliver the ambitious CX roadmap that consists of multiple major initiatives that further cover projects of various sizes, the CX Listening program needs a dedicated Project Manager.
Reporting to the Senior Expert Service Improvement (Program manager) you will be a part of the CX & Quality team.
Are you ready to be part of the future?
What You Will Do
- Partner with Account Management, Service Management, CI Partners, and relevant stakeholders to support the implementation and development of the VoC (Listening) program
- Responsible for overall CX roadmap, planning, and execution; managing the project teams, reporting to stakeholders, risk management, and ensuring quality control.
Who You Are
- Manage project development from initiation to closure and be responsible for the project results, manage change, identify, and mitigate risks
- Closely work with the program owner and stakeholders to complete the project charter scope, objectives, deliverables, risks, team, dependencies, budget, and, timing.
- Complete the planning work breakdown or agile planning to estimate the effort required for each activity & task
- Build the project planning and schedule and clearly communicate to team members and stakeholders.
- Regularly track and report on project activities against schedules and take corrective action on any deviations, Solve team issues throughout the project lifecycle
- Communicate to team members, management, and stakeholders and frequently ensure that there is continuous understanding and alignment regarding the project’s progress
- Manage the project scope effectively, align any scope change request with the program owner, and document changes.
- Very good understanding of project management methodologies and the project life cycle.
- Formal project management training (waterfall or Agile) (ideally certified but not mandatory)
- Attention to detail, effective time management and follow-up skills
- Solid communication skills
What We Offer
SITA’s workplace is all about diversity many different countries and cultures are represented in our workforce, and colleagues who’ve been working here for decades collaborate with those just out of college and early in their careers. SITA is a place of change and constant improvement, where we're always pushing ourselves to find better ways of doing things smarter, quicker, easier, for us and our customers and for their customers too.
And we offer all the good stuff you’d expect like holidays, bonus, flexible benefits, medical policy, pension plan and access to world class learning.
Welcome to SITA
SITA is the world’s leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry. We apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport.
We design, build, and support technology solutions all with one vision to create easy air travel every step of the way. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Are you ready to explore the opportunities?
For your security, during a SITA hiring process
- never respond to an email asking for a payment, your credit card number or a copy of your bank details;
- always check the sender's address before opening the message. For SITA, the address must be equal to “[اضغط هنا لمشاهدة البريد اﻹلكتروني]”. Otherwise, it is a fraudulent message;
- all open positions are published on SITA official website and we encourage candidates to apply through it directly.
Keywords Continuous Improvement, Service Management, Project management methodologies
In case of issues with uploading your CV or accessing the application system, please contact us @ [اضغط هنا لمشاهدة البريد اﻹلكتروني]
Profession
Project Management
Work Location
Middle East & Africa-Jordan-Amman
Schedule
Full-time
Job Posting
Jan 10, 2023, 11236 PM
