Product Expert (Duty Free)

Our client is seeking a professional Product Expert to support their team at the Duty Free to support their customers.

Reports to: Product Supervisor/Team Leader

Purpose of the Job:

Encourage all Target Demographic Customers who would otherwise continue to consume the product to switch to alternatives by communicating the correct and relevant product features of the Product and encouraging trials.

Accountability 1: Product Knowledge

Ensure excellent product knowledge pertaining to the Product by familiarizing yourself with the company’s vision for an alternative future, knowing all the benefits of the Product, and understanding the basic science and technical aspect of the product.

Accountability 2: Sales

The transition from offering product knowledge to sales of the Product and Sub-Product to the Target Demographic.

Adhere to KPIs and sales targets

Ensure all correct invoicing is provided to consumers on purchase.

Accountability 3: Product Trial

Encourage product trials for Target Demographic by conducting a guided trial to take the Demographic through each step of the consumption journey

Ensure the guided trial is conducted smoothly and without rush in order to leave the Demographic with the best experience of both the product and journey.

Understand Demographic objections and pain points to and handle them with the right product feature and benefit

Accountability 4: Interactions

Conduct 1-2-1 or 1-2-Many interactions and guided trials with Demographic.

Ensure the correct techniques are applied so as to give each Demographic the best experience.

Provide timely feedback to supervisor/team leader on overall interactions and come up with new ways of working to further enhance the consumer experience.

Accountability 5: Consumer Profiling

Familiarize yourself with your consumer before starting the Product journey in order to uncover the consumer’s needs, lifestyle, and pain points.

Based on your understanding of the consumer, present the relevant Product benefits to ensure that the product resonates and is relevant to their needs.

Accountability 6: Systems Knowledge

Master the IT tools (DCE 2.0, DF connect, CIS) that you will use in order to assist your interaction.

Ensure all inputted fields are done correctly and accurately.

Provide feedback to relevant stakeholders on the systems when relevant.

Accountability 7: Customer Care

Understand the customer care process so as to equip the consumer with the relevant knowledge and contact details when they require assistance post-purchase.

Understand the warranty and subscription policies so as to best inform the consumer.

Accountability 8: Compliance

Ensure that you practice and adhere to Policies & Procedures, Stock Management, and IC/SE Directives.

On a weekly basis, reconcile all devices and Sub-Product with the warehouse representative and ensure accurate tracking.

Skills and Competencies:

• Strong communication
• Service/customer orientated
• Negotiation
• Self-motivated
• Time management
• Active learning
• Listening

Qualifications:

• 2+ years’ experience in retail, sales, customer service or related fields
• University or College degree
• Fluency in English. Arabic,

About SpartanSC:

www.us.spartansc.co is a Search Consulting Firm specializing in Executive & Professional Search, as well as Search Solutions to provide our clients access to the International Talent & Industry Trade Market.

Spartan Service Corp. is an American/ Jordanian boutique HR Outsourcing Firm located in Jordan and serving the MENA region in addition to North America and Western Europe.

Every business, no matter its size, deserves access to top-tier expertise, and professional & detail-oriented HR support.

SpartanSC is committed to Equal Employment Opportunities, and Diversity, Equity, & Inclusion.

We actively pursue creating, with the collaboration of our client partners, Jobs that have value and scalability.

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